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Pharmaceutical Executive May 1, 2006 Sander A. Flaum |
Leadership: It is Personal The old-school belief that business and pleasure don't mix is just that -- old. In order to retain staff, leaders today must prioritize their employees' passions.  |
Pharmaceutical Executive May 1, 2006 Peter J. Pitts |
Opinion: Brussels Sprouts Free-speech debates are nothing new in Europe. Now, pharma's entered the fray, as its representatives in the region's capital inch toward incremental changes in policies on DTC marketing. But, the sincerity of their efforts is up for debate.  |
Bank Technology News May 2006 Lee Conrad |
Mortgage: Quicken Gets A New Lead On Locals The online lender's sponsor deal with HomePages allows consumers to access aerial maps and neighborhood information and is a means to tap an $11 billion local ad market.  |
Inc. May 2006 Chris Lydgate |
The Buck Stopped Here Soaring business costs in California were driving Buck Knives to the brink. The company regained its edge by dismantling its factory -- and putting it back together 1,453 miles away.  |
CRM May 1, 2006 Collins, Nair & Schumacher |
Reaching the Next Level of Performance in Marketing Marketers should expand their focus and look for opportunities to drive incremental revenue across all stages of customers' interactions.  |
CRM May 1, 2006 Jessica Sebor |
Social Responsibility: Are Companies Faking It? In the wake of the Enron scandal, the message most people got was not to get caught.  |
CRM May 1, 2006 Colin Beasty |
Centering Operations on the Customer Although the contact center continues to be used in the strategic vocabulary of C-level executives, a new study also found that contact centers aren't doing a good job putting their plans into practice.  |
HBS Working Knowledge May 1, 2006 Ann Cullen |
What Companies Lose from Forced Disclosure What researchers are now discovering is that increasing levels of mandatory financial disclosure have unforeseen consequences on executive performance and may work against the interests of employers.  |
HBS Working Knowledge May 1, 2006 Simon et al. |
Low Prices = More Customers? Not Always Instead of overindulging your customer, make sure that you extract fair value for what you deliver.  |
HBS Working Knowledge May 1, 2006 Barbara Kellerman |
The Public Apology Apologizing in public is not easy, especially for leaders. They are heroes when things go right - and scapegoats when things go wrong.  |
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