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| Knowledge@Wharton |
Telephone Call Centers: The Factory Floors of the 21st Century For most of the past century, the factory floor offered a path upward for Americans short on education. Now many low and semi-skilled workers must turn to a 21st century replacement: the telephone call center...   |
| Knowledge@Wharton |
Enron's Kenneth Lay: The Last Road Not Taken Ken Lay could have taken specific action that would have prevented bankruptcy and saved the jobs of thousands of Enron employees. This article compares Lay's choices with those facing Salomon chief executive John Gutfreund a decade earlier... |
| Knowledge@Wharton |
Franchising and Fried Chicken: Putting Your Money Where Your Mouth Is What's the secret recipe for Kentucky Fried Chicken's success? According to Steve Early, vice president of franchise administration for KFC, it's more than just a recognizable brand name or a finger-lickin' good product... |
Wired
April 2002
Eric Garland |
Can This Man Save Advertising? Layoffs by the thousands. Losses in tens of millions. After a year that pushed the ad world to the brink, WPP's Martin Sorrell has a plan to seize the upside of the downturn... |
U.S. Banker
April 2002
Robert A. Bennett |
We've Learned Nothing Despite the Enron-Andersen scandal, little has changed, at least so far... |
Inc.
April 1, 2002
Joseph Rosenbloom |
Why It's Pat Croce's World The insanely upbeat former Philadelphia 76ers president proves that nothing succeeds like excess... |
Inc.
April 1, 2002
Jack Stack |
The Innovator's Rule Book Innovation -- when it occurs in companies at all -- tends to be random and unexpected. But at SRC, we've built a system of mechanisms that makes innovation happen like clockwork... |
Inc.
April 1, 2002 |
Busting Out Daniel Pink's Free Agent Nation: How America's New Independent Workers Are Transforming the Way We Live... Soundview Executive Book Summaries aren't exactly CliffsNotes for business books, but they come close... Managing Meetings, by Tim Hindle... etc. |
Inc.
April 1, 2002
George Gendron |
Closing the Gap Why your company's performance never lives up to your expectations... |
Inc.
April 1, 2002
Andrew Raskin |
Success Story In the 1990s storytelling was embraced -- by the sort of companies that embrace such things -- as a tool for persuasion and motivation... |
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