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Fast Company
October 2005
Lucas Conley |
Profitable Player Runner-up: Virgin Atlantic This airline isn't afraid to spend big on customer amenities, and the business is flying high.   |
Fast Company
October 2005
Jena McGregor |
Profitable Player Runner-up: Best Buy The Barry and Jill approach has been responsible for Best Buy doubling sales in nearly 200 stores. |
Fast Company
October 2005
Jena McGregor |
Employee Innovator: USAA Happy employees mean happy customers - a lesson learned from USAA's generous perks and receptive atmosphere. |
Fast Company
October 2005
Jennifer Vilaga |
Employee Innovator Runner-up: Zappos Power to the employee. At Zappos, workers are given power to improve the company. |
Fast Company
October 2005
Ryan Underwood |
Employee Innovator Runner-up: Whole Foods Market The Whole Foods grocery chain nurtures democracy, putting their health plan to a company-wide vote. The outcome of the 87% turnout: satisfied workers and, ultimately, happy customers. |
Fast Company
October 2005
Ryan Underwood |
Customers Last Which companies consistently rubbed customers the wrong way? The top three customer-service losers will shock absolutely no one. |
InternetNews
September 21, 2005
David Needle |
A Nimbler Microsoft? Reorganization may help Microsoft move products more nimbly for the Internet age. |
The Motley Fool
September 21, 2005
Brian Gorman |
Hey, Where's Marshall Field's? Federated's decision to change Marshall Field's stores to Macy's is a worthy trade-off. |
The Motley Fool
September 21, 2005
Alyce Lomax |
Mixed Signals From Nokia A handset for emerging markets is a go, but Nokia's delaying a musical phone. Investors may have some reason to be nervous about the company's lineup and timing. |
The Motley Fool
September 21, 2005
Tom Taulli |
Putting IT in Order With HP Hewlett-Packard looks to put more pressure on IBM with its latest enterprise software acquisitions. Investors, take note. |
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