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CIO January 1, 2002 Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans.  |
CIO January 1, 2002 Cheryl Asselin |
The Boss Is Listening New CRM products record and graph conversations to help call center supervisors find problems with customer interactions.  |
CIO January 1, 2002 Carol Zarrow |
Off the Shelf Books: Making It Personal: How to Profit from Personalization Without Invading Privacy... Conquering Organizational Change: How to Succeed Where Most Companies Fail...  |
CIO January 1, 2002 Carol Hildebrand |
Process Must Focus On Customer An interview with reengineering guru Michael Hammer about his new book The Agenda, which talks about the "customer economy" that has resulted from overcapacity in nearly every industry.  |
Entrepreneur January 2002 Todd D. Maddocks |
McYou How does the thought of turning your businesss into a franchise empire sound?  |
| Knowledge@Wharton |
Why High-Tech Firms Can't Afford to Ignore Patents When it comes to patents, high technology firms are, out of necessity, interdependent...  |
| Knowledge@Wharton |
When Times Get Turbulent, Stick to Your Values and Mimic the Amoeba Organizations have to be like a living organism, forever changing. They cannot be cast in stone...  |
| Knowledge@Wharton |
How Siebel Systems Found Its Groove Siebel Systems, the world's leading provider of customer relationship management (CRM) software, hardly seems to have missed a step since 1993...  |
AskMen.com December 17, 2001 Ash Karbasfrooshan |
Confrontation At The Office Today, as societies become increasingly complex, conflicts between ideologies are bound to increase. Step by step, companies have become increasingly multidimensional. As a result, conflicts arise in professional life...  |
Wired December 2001 David Diamond |
The Trucker & The Professor One crisscrosses the country, hauling his cargo in an 18-wheeler. The other crunches the numbers and starts software companies - five at last count. Meet the twin engines driving the new math-based trucking industry...  |
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