Strategy & Management

Magazine articles on business strategy, management and leadership.

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CRM July 1, 2005 Marshall Lager	You Got Your PRM in My CRM How are the changes that channel management systems and their providers are experiencing going to play out?
CRM July 1, 2005	The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff.
CRM July 1, 2005 Coreen Bailor	On the Scene: From Cost Center To Cash Cow As contact centers are under mounting pressure to grow revenue for organizations, CSRs are being encouraged to engage in cross- and upsell opportunities.
CRM July 1, 2005 David Myron	How to...Assess Customer Satisfaction Levels by Going Beyond the Standard Satisfaction Survey Customers may not tell you when they're happy, but when they're unhappy, look out--you'll get an earful. Consider these tips for assessing customer satisfaction levels by going beyond the standard satisfaction survey.
CRM July 1, 2005 Coreen Bailor	InterContinental Hotels Group Checks in With E-Commerce Software The hotel company looks outward to incorporate personalization and content management into the e-commerce aspect of its business.
The Motley Fool July 1, 2005 Tom Taulli	Bank of America Gets Some Credit The MBNA purchase will aggressively push the bank's global agenda. However, the big component in this deal appears to be China.
The Motley Fool July 1, 2005 Brian Gorman	Ford Links Up With BP This cross-promotion deal makes sense, but the impact will be minimal as long as rivals outmaneuver the automaker.
The Motley Fool July 1, 2005 Tim Beyers	Microsoft's New Clone War This time Mr. Softy is thinking about opening up the Xbox. Will the results be the same? Investors, take note.
The Motley Fool July 1, 2005 Rick Aristotle Munarriz	Taser Stuns Media The stun-gun specialist fires a lawsuit at Gannett. While it would be naive to think that some of the stock's decline was not the result of the company's own handiwork, it's hard to deny that the media has influenced public perception of Taser.
CRM July 2005 Coreen Bailor	An Inside Look at Outsourcing The ink is dry on the contact center outsourcing contract. Now what? We take a look at five factors companies need to evaluate over the course of the agreement to ensure a smooth-running partnership.
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