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CRM
June 1, 2005
Colin Beasty |
Required Reading: Value Thy Customers An interview with Sunil Gupta, co-author of Managing Customers as Investments about some key practices companies can utilize to make customer value a larger part of their management decisions.   |
CRM
June 1, 2005 |
The Pulse: Which Best Describes Your Agent Pool? A reader poll depicting where their agents come from: Completely outsourced... Completely offshore... A mix of in-house and outsourced... etc. |
CRM
June 1, 2005
Alexandra DeFelice |
On the Scene: Understanding Hispanic Culture A recent marketing conference reveals the need to reach multiple acculturation levels instead of targeting one large group. |
CRM
June 1, 2005
Phillip Britt |
OnDemand Delivers for InFact A hosted CRM solution improves sales opportunities and cuts costs. |
Financial Planning
June 1, 2005
Juliette Fairley |
FP50: Angst Over Compliance As financial advisory firms struggle to manage a raft of new regulations, they are banding together to rein in the rule-makers. |
Financial Planning
June 1, 2005
Joshua Weinberger |
FP50: The CEOs Speak Executives from eight of the leading broker-dealers speak out about industry issues. |
IndustryWeek
June 1, 2005
John Teresko |
Rolling Out the Red Carpet Shaw Industries' waste-to-energy project promises to stabilize power costs at its Dalton, Ga., carpet-making plant. Estimated annual savings: $2.5 million. |
IndustryWeek
June 1, 2005
Michael K. Evans |
Evans On The Economy -- Can GM Survive? The automaker's biggest problem is labor costs, and the solution, ultimately, rests with its unions. Is GM on the way out, particularly after a string of recent disasters? Can, and will, union concessions save it? |
IndustryWeek
June 1, 2005
Jill Jusko |
Nurturing Leaders Manufacturing companies dominate the field in developing future top executives, with 14 in the "Top 20 U.S. Companies for Leaders." All 20 of those companies focus on developing leaders and have CEOs who are actively involved in the process. |
IndustryWeek
June 1, 2005
John S. McClenahen |
Financials -- Guiding Less The percentage of companies providing earnings guidance is declining. |
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