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Fast Company
September 2001
Fast Company |
Fast Talk: The State of the Customer Economy Adopt customer-relationship management. Be customer-centric. Organize around the customer. The customer is king. By now, these customer mantras should sound familiar. But are they the new hype or the new habit?   |
Fast Company
September 2001
Keith H. Hammonds |
How Do Fast Companies Work Now? Imagine a company started by the best-connected investment bank in the world, by a leading management-consulting firm, and by one of the top venture-capital firms. Give it $300 million -- and set it loose to reinvent big business... |
Fast Company
September 2001
Ron Lieber |
Travel ... More and Less Business travel today revolves around one simple idea: Cut back on it. But is that always wise? American Express's Pam Arway distinguishes between smart travel and spending that deserves to be eliminated... |
Fast Company
September 2001
Daniel H. Pink |
Who Has the Next Big Idea? Michael Hammer, consultant, author, evangelical business revolutionary, unleashed reengineering on an unsuspecting public in the early 1990s. Now he's back -- with a new book, a new agenda, and a bunch of new ideas. Be afraid. Be redeemed. Or be both... |
Fast Company
September 2001
Charles Fishman |
Why Can't Lego Click? The giant Danish toymaker has a history and a reputation that most companies can only dream of. Yet its efforts to change and grow with the times just won't click... |
Fast Company
September 2001
Annie F. Pyatak |
Project Meanie Job Titles of the Future: Marlene Dolen does not mind telling you: She's a tough babe. As the project meanie at InsightShare, a CRM software-and-services company based in Andover, Massachusetts, it's Dolan's job to keep her coworkers on schedule -- using any means necessary... |
Fast Company
September 2001
Jennifer Reingold |
Teacher in Chief Why would a CEO of a fast-growing company take time out every month to teach his new hires? Because he wants them to take customer service as seriously as he does... |
CIO
August 15, 2001
Lee Pender |
Hard Times Are The Best Times No matter how precious the dollars, the companies that continue to look for new ways to do business are the companies that succeed... |
CIO
August 15, 2001
Ben Worthen |
Twist and Spout Nothing is forever. When the carton started taking a hit from its plastic-jug competitors, International Paper had to rethink its core product. Quickly... |
CIO
August 15, 2001
Stewart L. Deck |
Got Soy The health food market is booming. To capitalize on the fervor, General Mills and Dupont formed a unique partnership in an effort to get soy to market... |
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