Strategy & Management

Magazine articles on business strategy, management and leadership.

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HBS Working Knowledge April 18, 2005 Cross, Liedtka & Weiss	Sallie Mae's Call Center That Works For many companies, call centers lose more customers than they help. Here's how Sallie Mae creates seamless customer service without the hassle, using "routine response" networks to connect customers with its agents. A Harvard Business Review excerpt.
InternetNews April 18, 2005 Roy Mark	Senator Backs Tech on Stock Options Legislator feels stock options shouldn't be expensed at all.
The Motley Fool April 18, 2005 Alyce Lomax	Verizon Gets Naked Verizon will offer its DSL service in the Northeast without any requirements for customers to add telephone to the list of services they receive from the giant.
The Motley Fool April 18, 2005 Alyce Lomax	Who's Out of iTune? For all the hand-wringing about the ripping-and-burning culture, one aspect that the recording industry seems to forget is that copying music for friends is one of the best forms of word-of-mouth marketing, and that's been the case for several decades.
The Motley Fool April 18, 2005 Rich Smith	Daimler: Let's Not Make a Deal Vultures are circling but find no place to land. What are the implications for investors?
The Motley Fool April 18, 2005 Rich Smith	Can GM Change Its Story? One automotive journalist sees method in GM's madness. Investors, take note.
The Motley Fool April 18, 2005 Tom Taulli	Keith Engineers Its Biggest Deal Keith built a strong company but needs infrastructure investments to continue to grow. The founder announced he was selling to Stantec. Keith Companies' stock surged on the news.
The Motley Fool April 18, 2005 Rick Aristotle Munarriz	Paying for Hollywood's Fame Movie Gallery announced that it was going to take on $325 million in new debt later this month. The move is necessary as the country's third-largest video rental chain gets ready to acquire the second-largest player, Hollywood Entertainment.
InternetNews April 15, 2005 Clint Boulton	Diane Greene, President, VMware The president of VMware talks candidly about the software company, the competition and the future.
The Motley Fool April 15, 2005 W.D. Crotty	GE's Spring Cleaning General Electric continues to downsize its insurance unit, which is a weak spot in an otherwise strong quarter.
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