Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 4101-4110 Newer>

CRM March 1, 2005 David Myron	What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process.
CRM March 1, 2005	CRM Helps With the Heavy Lifting for Movex The self-service mover has improved its efficiency, profits, and customer satisfaction.
CRM March 1, 2005 Coreen Bailor	Who's Responsible for the Customer Experience? Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
CRM March 1, 2005 Jason Compton	Oracle's Oyster The PeopleSoft acquisition alters the software giant's competitive landscape.
CRM March 1, 2005	Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not? Industry leaders weigh in on VoIP in the contact center: Yes. Leveraging IP in the contact center makes it more cost-effective... It isn't a yes or no answer by any means... It already has reinvented the contact center... etc.
CRM March 1, 2005	When Sales Leaders Say No At some point you must decide who runs your sales organization and how it will be run.
CRM March 1, 2005 Jason Compton	Managing the Minutia An effective workforce management strategy increases service levels with less effort.
InternetNews March 1, 2005 Colin C. Haley	Qwest to MCI: Why Not Us? Qwest's CEO said during a meeting with financial analysts that he wants to find out why MCI prefers a merger offer from Verizon.
The Motley Fool March 1, 2005 Alyce Lomax	A Requiem for a Department Store Will local emotions sour some of May's and Federated's initiatives? If it's customer loyalty that these two giants want, they might do well to recognize that while change is inevitable, a sacrifice of local history may not be the way to progress.
The Motley Fool March 1, 2005 Nathan Parmelee	Livedoor's Bid for Change in Japan Internet firm challenges complex corporate ownership structure designed to keep outside investors out.
<Older 4101-4110 Newer> Return to current articles.