Strategy & Management

Magazine articles on business strategy, management and leadership.

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Inc. February 2005 Dimitra Kessenides	Office Space Anarchy If employees get creative with their offices, will it carry over to their work?
Inc. February 2005 Clifford, Evans	Love for the Workaholic The best dating services for busy CEOs -- like this SWF.
U.S. Banker February 2005 Holly Sraeel	Doing What's Right Trumps What's Expected The leadership gap quotient is the difference between how a CEO behaves when revenue and earnings are up and when the opposite is true, and how that affects the organization.
InternetNews January 31, 2005 Jim Wagner	SBC, AT&T Seen as Prototype For Telecom's Future SBC to Acquire AT&T For $16 Billion. Executives say the industry needs a combination like a Baby Bell with Ma Bell to survive competition.
CRM January 21, 2005 Paul Stockford	It's Not Your Father's e-Learning The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
CRM January 21, 2005 Eric Krell	Churchill Downs Bets on Its Brand Month 8: Strategic deal-making marks a new approach to funding CRM.
CRM January 21, 2005 Colin Beasty	Is Blogging Viable in the Contact Center? Some say blogging is an effective tool for improving communication and customer service. Customers can interact and exchange thoughts in a "community" setting. Others feel blogging is detrimental to customer support. Which is it?
CRM January 21, 2005	Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance.
CRM January 21, 2005 Jason Compton	Real-Time Analytics: Excellent Insight, or Speedier Mistakes? Think beyond the upsell when evaluating next generation analytics strategies.
CRM January 21, 2005 Colin Beasty	Required Reading: Tracking the Evolution of CRM In the most recent collaboration by Accenture's CRM strategists, Defying The Limits: Mastering High Performance CRM takes a unique vantage point for surveying the past, present, and future of CRM.
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