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CRM January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options.  |
CRM January 21, 2005 Coreen Bailor |
BT Execs Live a Day in the Life of Their Agents Senior managers spend time with front-line staff for an up close look at customers' concerns.  |
CRM January 21, 2005 Coreen Bailor |
Co-operative Bank Credits Its Sales Growth to Performance Management The financial institution is improving both employee productivity and earnings with its monitoring and training initiatives.  |
BusinessWeek February 7, 2005 |
Uniting Business to Fight Fakes Vivendi's Jean-Rene Fourtou, former International Chamber of Commerce head, talks about a new coordinated counteroffensive against counterfeiting.  |
BusinessWeek February 7, 2005 |
New Balance: The Cost of Copies The sneaker producer has been fighting to stop a former supplier in China from making counterfeit shoes for domestic sales and export to Europe, Japan, and Australia.  |
HBS Working Knowledge January 31, 2005 Diana Farrell |
Are You Ready to Go Global? Don't think of offshoring as just reducing expenses---it's a great way to generate new revenue. This Harvard Business Review excerpt helps you determine if your company is ready for a global reach.  |
HBS Working Knowledge January 31, 2005 Cheryl Lyon-Jenness |
Growing the U.S. Horticultural Boom In the mid-1800s, horticulture took off in America---but conflicts between horticulturalists and their customers soon took root. This Business History Review excerpt examines first-hand sales strategies of plant peddlers to reach a geographically dispersed market.  |
InternetNews January 31, 2005 |
SBC to Acquire AT&T For $16 Billion So long, Ma Bell. The merger creates the nation's largest telecommunications provider.  |
The Motley Fool January 31, 2005 |
How Netflix Maintains Growth Netflix CEO Reed Hastings sat down for a conversation to discuss the company's past, present, and future. This is the first of four parts.  |
Job Journal January 30, 2005 Michael Kinsman |
The Power of Storytelling Everyone likes a story and everyone listens to a story, so shouldn't we be using stories to our advantage whenever we are looking to energize people, inspire them or communicate an idea?  |
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