Strategy & Management

Magazine articles on business strategy, management and leadership.

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CFO January 1, 2005 Julia Homer	Friends on Board CFOs are spending more time with directors outside the boardroom.
CFO January 1, 2005	Ten Questions for Barry Minkow An interview with the current head of the Fraud Discovery Institute who also served more than seven years in prison for the infamous ZZZZ Best scam. This month his new book, Cleaning Up, debuts.
CFO January 1, 2005 Tim Reason	The Answer Is Private What kind of buyers and sellers made the greatest strides in deal-making for 2004?
CFO January 1, 2005 David M. Katz	The Bribery Gap While foreign rivals may make payoffs routinely, U.S. firms face new pressure to root out abuses.
CFO January 1, 2005 Kate O'Sullivan	Staying Alive There are ways an incumbent CFO can prove he's worth getting to know--and worth keeping around. Here are four strategies for surviving a change at the top.
CRM January 2005 Jason Compton	Profits One Customer at a Time CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
CRM January 2005 Colin Beasty	6 Secrets to Selecting the Right Contact Center Location Critical for contact center success is a balanced solution that meets the needs of both an organization and its customers.
CRM December 20, 2004	The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first.
CRM December 20, 2004 Ginger Conlon	CRM delivers for FedEx To keep the organization flat FedEx is using a three-pronged approach to service: precall intelligence; interaction history; and integration (e.g., customer information integrated with package tracking).
CRM December 20, 2004 Eric Krell	CRM Integration Can Boost the Bottom Line Industrial supply company Global Industrial increased revenue by integrating its front and back office, boosting its e-commerce 150%.
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