Strategy & Management

Magazine articles on business strategy, management and leadership.

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CRM December 13, 2004 Chris Selland	Will CRM Put You Out of Business? Take a lesson from the airlines in how not to use CRM technologies. Those "CRM" efforts were definitely not aimed at enhancing customer relationships; rather, they were an attempt to extract every last dollar from customers who didn't have a choice.
CRM December 13, 2004 Eric Krell	The Race to Drive CRM Adoption Month 7: Churchill Downs' focus shifts to uniquely executing its overarching CRM initiative at each track.
CRM December 13, 2004	Aviall Services Uses CRM to Improve Collaboration--and Revenue An interview with Aviall Service's director of business systems development on why they chose CRM and how the process unfolded.
CRM December 13, 2004 Jason Compton	Revitalizing a CRM Strategy True change to customer-centric thinking can only come about when businesses structure their KPIs (key performance indicator) around customer lifecycles.
BusinessWeek January 10, 2005 Coy & Thornton	Shake, Rattle, And Merge Companies with cash. Investors who welcome bold offers. A weak dollar. It looks like a year of big M & A deals.
BusinessWeek January 10, 2005 Louise Lee	What's Roiling The Selling Season Retailers' tactics, like pushing gift cards, are changing the business for good.
BusinessWeek January 10, 2005 Tom Lowry	Can Murdoch Outfox CNBC? With a Fox business channel likely to launch, a cable brawl is ready to begin.
BusinessWeek January 10, 2005	Managers Who Hit Their Marks This list of the best managers of the year reflects a variety of skills and strategies that enabled some companies to prosper in 2004 while other sank. Winning: Robert L. Nardelli, CEO Home Depot... Anne M. Mulcahy, Xerox... Joseph M. Tucci, EMC... etc.
InternetNews December 29, 2004 Colin C. Haley	Time Warner Sprinting Ahead with Wireless? Looking for leverage against telecom carriers, Time Warner Cable is negotiating a deal with Sprint to add mobile phone service to its offerings
InternetNews December 29, 2004 Clint Boulton	Oracle Takes Majority Control of PeopleSoft Oracle has taken majority ownership of PeopleSoft after that company's stockholders tendered roughly 75 percent of their shares in favor of the $10.3 billion acquisition.
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