Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 3521-3530 Newer>

CRM November 15, 2004 Eric Krell	People Ultimately Create CRM Success Month 6: At the halfway mark of year one of Churchill Downs' enterprisewide CRM initiative, a team of thoroughbreds is moving Churchill Downs closer to a winning finish.
CRM November 15, 2004 Ginger Conlon	The Changing Face of CRM Customer commitment has always been and will continue to be the ultimate goal of CRM.
CRM November 15, 2004	Mail Order Expert C&H Clubs' CRM Delivers Company President Kris Calef talks about CRM variety, value, and growth.
CRM November 15, 2004 Ginger Conlon	How to Succeed With Customers Thirty years of TQM, customer service initiatives, and CRM, and customer satisfaction levels are still mediocre.
CRM November 15, 2004 Colin Beasty	Required Reading: The Evolution of the CRM Value Proposition An interview with Paul Greenberg, author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, on the evolution of CRM, how to increase customer value, resolve customer problems, and keep the customer service personal so customers keep coming back.
CRM November 15, 2004	Hot Seat: What CRM Trend Will Have the Biggest Impact in 2005? Top executives weigh in on where CRM is headed in the coming year.
CRM November 15, 2004 Coreen Bailor	Four Steps to Sales Management Success Begin to better manage the pipeline by using metrics on a consistent basis.
CRM November 15, 2004 Eric Krell	New Mexico's Box Office Blockbuster CRM plays an essential supporting role in New Mexico's economic development.
Fast Company December 2004 Carleen Hawn	What Money Can't Buy As Microsoft forfeits future revenue growth for current income, it continues to cede genuine innovations and important new markets to future upstarts with bigger ideas -- and far less to lose.
Fast Company December 2004 Carleen Hawn	Microsoft Skills William H. Gates III, chairman and chief software architect of Microsoft Corp., speaks about patience, fast-following, and the innovation gap.
<Older 3521-3530 Newer> Return to current articles.