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CFO
October 18, 2004
Russ Banham |
How Green Is My Company? Sustainability reporting in business tracks a triple bottom line: economic, environmental, and social.   |
CRM
October 18, 2004
Ginger Conlon |
CRM's Dysfunctional Relationship Are wireless providers just paying lip service to customer retention, or is there a wireless services provider out there that truly wants to retain its customers? |
CRM
October 18, 2004
Lior Arussy |
The Disappearing Act We're all customers. So why does our customer mind-set vanish the moment we enter the office? |
CRM
October 18, 2004
Denis Pombriant |
Easing the Pain of Integration New technologies will bring together data and business processes. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
CRM
October 18, 2004
Jason Compton |
Knowledge Management Plays a Key Role in CRM Success Better KM/CRM integration can help companies navigate complex support problems more easily. |
CRM
October 18, 2004 |
Statistically Speaking As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to a report. |
CRM
October 18, 2004 |
CRM Around the Globe According to new reports by the Economist Intelligence Unit, customer service issues and CRM initiatives have become a major factor in IT budgeting and prioritization. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
October 18, 2004
Jason Compton |
How to...Select a CRM Implementation Partner Hands-on advice to ensure CRM success. |
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