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CRM October 18, 2004 Emmy Favilla |
CRM Unifies Colorcon's Global Image A single company face boosts international customer confidence.  |
CRM October 18, 2004 Coreen Bailor |
It's About People, After All Incorporating the human element into contact center automation.  |
BusinessWeek November 8, 2004 Roberts et al. |
China's Power Brands There is tremendous excitement in China about the establishment of power brands, but a good dose of fear about their staying power  |
BusinessWeek November 8, 2004 Brian Grow |
Fat's In The Fire For This Burger King It's going to take a whopper of an intervention to fix Burger King, the nation's second-largest burger chain.  |
BusinessWeek November 8, 2004 Joseph Weber |
Taking Aim At The Big Board Gerald D. Putnam, CEO of upstart exchange Archipelago Holdings Inc., is going after his biggest rivals.  |
BusinessWeek November 8, 2004 |
Haier: "Local Resources" Are Key Overseas CEO and Chairman Zhang Ruimin recently spoke with Beijing Bureau Chief Dexter Roberts at company headquarters in Qingdao in China's Shandong province. Following are edited excerpts of their conversation.  |
BusinessWeek November 8, 2004 |
Kelon: "We Are a Multibrand Company" Chairman Gu Chujun explains the $4 billion refrigerator and air conditioner maker's three-pronged strategy.  |
BusinessWeek November 8, 2004 |
SVA: "This Is a Testing Period" SVA is one of China's best-known companies, producing the country's first domestic-brand color TV. Chen Hong, vice-president for overseas sales, talks about the challenges of being a state-owned company competing globally.  |
BusinessWeek November 8, 2004 |
Burger King's Brenneman: "Why Not?" The ambitious new CEO says his turnaround plan starts by asking that question instead of accepting the status quo.  |
BusinessWeek November 8, 2004 Mara Der Hovanesian |
Going From Staid To Supercharged? New CEO Peek is running CIT Group more like a Wall Street firm. He aims to diversify the business and smooth out earnings by selling more services -- such as advice on how to buy or sell businesses -- to existing clients.  |
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