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BusinessWeek
August 9, 2004
Jack Ewing |
German Execs Must Make Sacrifices, Too They've gotten big raises lately -- not necessarily warranted by their companies' performance. Let German chief executives get fat paychecks -- as soon as they deserve them.   |
BusinessWeek
August 9, 2004
Gail Edmondson |
Volkswagen Slips Into Reverse In three years, the carmaker has gone from showcase turnaround to laggard. Looks like it's time for a radical shift of gears. |
BusinessWeek
August 9, 2004
Stanley Reed |
Thinking Beyond The Euro Zone Why Santander's bid for London-based retail bank Abbey National, while daring, may make strategic sense. |
CRM
August 2, 2004
Eric Krell |
Building Buy-In Among User Communities Churchill Downs' vice president of CRM and technology solutions says people will make money for the company, not software. |
CRM
August 2, 2004
Jason Compton |
Many Possibilities, One Price Can price optimization systems improve bottom-line results without strong-arming customers? |
CRM
August 2, 2004
Emmy Favilla |
Required Reading: Getting Back to Relationship Basics Author Pamela Danziger presents evidence that consumers will construct more meaningful relationships with suppliers and retailers. |
CRM
August 2, 2004 |
Chart: Give Call Center Agents the Data They Need to Sell What is the primary challenge for your contact center during calls? Results form a poll. |
CFO
August 1, 2004
Ronald Fink |
Too Much Cash Many companies remain cautious about using their cash, even as it continues to pile up. When will they finally start spending it? |
CFO
August 1, 2004 |
The Enforcer If audit firms don't voluntarily improve their processes, Public Company Accounting Oversight Board (PCAOB) chairman William McDonough promises he'll make them. |
CFO
August 1, 2004
Roy Harris |
Picking Up the Pieces A company's reputation may be intangible, but when it's damaged, the losses are real. Can insurance bridge the gap? |
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