Strategy & Management

Magazine articles on business strategy, management and leadership.

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The Motley Fool March 1, 2004 Alyce Lomax	Too Hot? According to the news report, the company is launching a new off-mall concept called Justice, to the cheers of analysts. Apparently, this kind of Justice is served by offering merchandise similar to Too's, at prices 20% to 25% lower than those featured in the regular Too stores..
CRM March 2004	The 2004 Service Leaders--Part I The leading customer service vendors for 2004
CRM March 2004 the CRM editors	The 2004 Service Leaders--Part II The leading customer service vendors for 2004
CRM March 2004 Jason Compton	The 2004 Service Elite Five companies that have gained impressive returns on their customer service implementations.
CRM March 2004 Barton Goldenberg	People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset
CRM March 2004 Emmy Favilla	IN BETA: GuideMark Guides National City Bank to Success GuideMark's new broker relationship system integrates mortgage sales and marketing processes with a CRM platform.
CRM March 2004 Emmy Favilla	IN BETA: Maximized Prospects Maximizer Enterprise 8 (ME 8) incorporates aspects of marketing, sales, and customer service and support. Designed to help users gain prospects, attract new customers, and boost repeat business figures, the software incorporates aspects of marketing, sales, and customer service and support.
CRM March 2004 Emmy Favilla	Transforming Service Agents Into Sales Stars How a solution-selling program helped Tilia grow revenue 23 percent.
Fast Company March 2004 Bill Breen	Hidden Asset Thomas Davenport has helped midwife some of the biggest trends to have shaped business over the past 25 years--among them, reengineering and knowledge management. Now he's asking: Where do ideas come from? And how do they get traction? Here's his eight-point plan for winning with ideas.
Fast Company March 2004 Ryan Underwood	Fast Talk: Lessons From The New Economy Everyone learned, or relearned, something from the epic boom and bust. We ask five of that era's luminaries for their insight.
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