Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 1771-1780 Newer>

Fast Company January 2004 Kerry J. Sulkowicz	The Corporate Shrink Making the most of management-training seminars and conference calls.
CRM January 2, 2004 Lior Arussy	Don't Burden Customers With Your Costs Companies pay the price when they don't understand the customer experience.
InternetNews January 2, 2004 Clint Boulton	Agere Nabs Gigabit Ethernet Switch Concern Communications chipmaker seen bolstering its market offerings for small businesses with the deal.
CRM January 2004 Jason Compton	The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles?
CRM January 2004 David Myron	The Customer-Centric Enterprise True CRM is creating an organization that revolves around its customers. But not just for customers' sake -- for the good of the company as well.
BusinessWeek January 12, 2004	The Best & Worst Managers Of The Year Creativity and financial discipline vs. greed and egregious misconduct
BusinessWeek January 12, 2004	Rose Marie Bravo Rose Marie Bravo traded in one of the most prestigious jobs in retail to head ailing British retailer Burberry Group PLC six years ago.
BusinessWeek January 12, 2004	Jonathan Grayer Jonathan Grayer is only 39, yet this year he will complete his first decade at the helm of Kaplan Inc. Sales at the education company are expected to pass $1 billion in 2004.
BusinessWeek January 12, 2004	Dr. William McGuire When McGuire took over in 1991, UnitedHealth was little more than a regional health-maintenance organization. By trying to offer something for everybody and identifying lucrative niches, McGuire has turned it into one of the most diversified health-services companies.
BusinessWeek January 12, 2004	Serge Tchuruk The CEO of Alcatel has pulled off a remarkable feat of survival. Since 2000, Alcatel's revenues have fallen less than those of rival companies, making it the world's largest seller of telecom gear.
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