Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 17471-17480 Newer>

CRM November 2015 Driggs & Stier	Putting Purpose into Practice Transform your contact center into a purpose-led powerhouse
CRM November 2015 Donna Fluss	Speech Analytics Is Important to Your Future Analyzing what your customers say to agents can have huge operational benefits across an enterprise
CRM November 2015 Marshall Lager	Blinded With (Data) Science Enterprise software gathers information, but it goes beyond that. Good applications preserve the context of information and combine it with the knowledge of people who use it.
CRM November 2015 Bruce Temkin	The Transforming Power of Positive Psychology Tap into this new discipline for sustainable change
CRM November 2015 Patrick Gibbons	CX Pros Can Make Their Mark Big challenges -- and big opportunities -- lay ahead for customer experience professionals
CRM November 2015 Leonard Klie	Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members
CRM November 2015 Oren Smilansky	Embrace Formal Sales Coaching For sales leaders, guidelines are not always the preferred method, but they can have a big impact on the bottom line
CRM November 2015 Oren Smilansky	On the Scene -- Gartner's Customer 360: Let the Customer Be Your Guide Customers can steer companies toward improvement but must be given the opportunity
CRM November 2015 Oren Smilansky	Required Reading: Selling to Influencers In today's complex B2B selling environment, businesses need to find allies in their customers' organizations
CRM November 2015 Oren Smilansky	Vern Fonk Drives Sales Success with Conversica's AI The Seattle-based insurance firm converts more Internet leads with an automated email solution
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