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CIO May 29, 2015 Julia King |
CIOs are refocusing their staffs on customer-centric IT CIOs are giving their teams new marching orders to turn their attention from internal matters to external customers, who have ultra-high expectations. |
CIO May 28, 2015 Martha Heller |
How the car industry is becoming an information business How do you drive change through a company that has legacy business processes? This is where information is very powerful. |
CIO May 28, 2015 |
CIOs need to build a business-savvy bench Now that most CIOs are business-focused, they need to develop that mindset in their direct reports. |
CIO May 27, 2015 Maryfran Johnson |
IT departments need a mindset makeover to focus on the customer CIOs must refocus IT on the external customer experience and find staffers who can handle that customer-facing role. |
HBS Working Knowledge May 27, 2015 Roberta Holland |
Build 'Scaffolds' to Improve Performance of Temporary Teams Many critical tasks are performed by teams created on the fly, but lack of stability can hinder their performance. |
CRM May 14, 2015 Oren Smilansky |
IBM Amplify Day 2: Seamless Workspaces Are Key for Marketers Partnerships and integrations aim to make the Marketing Cloud more practical for teams. |
HBS Working Knowledge May 26, 2015 Carmen Nobel |
Corporate Field Researchers Share Tricks of the Trade In a panel discussion, several professors shared practical findings and tricks-of-the-trade from recent field research. Among the discoveries: how to prompt employees to get a flu shot. |
CRM May 12, 2015 Jeff Foley |
Why It's Time for CRM to Evolve To satisfy today's hyper-connected consumer, you need a holistic approach. |
CRM May 11, 2015 John Tomich |
Three Quick Ways to Start Speaking Omnichannel Now Your customers are already fluent, so it's time you begin using the new language of digital commerce. |
Fast Company John Paul Titlow |
Spotify Launches Podcasts, Video, And Context-Based Listening Spotify is already the biggest music subscription service in the U.S., but it is facing increasing competition as more big players, including Apple and Jay Z, enter the streaming-music market. |
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