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Fast Company May 2015 Nikita Richardson |
Why Superstar Designer John Maeda Is Obsessed With Airbnb Since leaving his job as president of the Rhode Island School of Design in 2013 after a five-year run, Maeda has jumped into several new projects. |
Fast Company Sarah Lawson |
Canva, The Startup Bringing Graphic Design To The Masses, Is Launching A New Paid Model Online design platform Canva announced today it will roll out a new subscription model in June with expanded features and tiered pricing. |
CRM May 2015 Oren Smilansky |
The 6 Secrets of Successful Change Management Are your salespeople resisting technology upgrade plans? ?Try these tips to bolster user adoption. |
CRM May 2015 Maria Minsker |
10 Ways to Liven Up Your Loyalty Program Add functionality and flair to traditional rewards-based structures |
CRM May 2015 Leonard Klie |
Data Security Should Be in Everyone's Job Description Protecting valuable customer information should begin in the contact center and end in the executive suite. |
CRM May 2015 David Myron |
Adapt or Perish When Digital Disruption Strikes It's nice to have options -- that's how disruption starts. |
CRM May 2015 Donna Fluss |
Contact Center Hall of Shame The 11 worst customer service practices. |
CRM May 2015 Robert Wollan |
Tapping the Switching Economy Three tips for keeping customers from straying. |
CRM May 2015 Marshall Lager |
Customer Experience: Code Blue In any service-based enterprise, not just healthcare, you've got to remember there's a world outside your door. Even if you can't fix it, you've got to consider it. |
CRM May 2015 Bruce Temkin |
To Improve Customer Experience, Engage Your Employees For better business results, give employees the support they need |
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