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CRM
August 2013
Esteban Kolsky |
Expect the Unexpected from Customer Experience For true results, try, try, and try again.   |
CRM
August 2013
Lior Arussy |
Giving CE a Seat at the Table Companies have empty pockets when it comes to fixing what's broken. |
CRM
August 2013
Marshall Lager |
Giving Small CRM Players Due Credit CRM's reality contest, and why you should pay attention. |
CRM
August 2013
Maria Minsker |
Breaking Out in a Competitive Marketplace The customer holds all the answers. |
CRM
August 2013
Kelly Liyakasa |
Collaboration Makes Good Sales Great World-class organizations leverage teamwork and collaboration technology to be more successful. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
CRM
August 2013
Leonard Klie |
Making the Most of Social Media Nike is the most socially devoted U.S. brand. |
CRM
August 2013
Leonard Klie |
The Five Most Irritating Customer Service Statements Research uncovers the phrases most hated by callers to customer service. |
Chemistry World
July 31, 2013
Andy Extance |
Pfizer reshuffle hints at future split decision Pharmaceutical giant Pfizer is internally dividing its commercial operations into three business segments, which will report profits separately from 2014 onwards. |
CIO
July 30, 2013 |
Mobile Apps Require a CIO Mind Shift It's time to get started on smartphone apps that will make employees more productive and customers more loyal, say Forrester Research analysts Josh Bernoff and Ted Schadler. |
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