Strategy & Management

Magazine articles on business strategy, management and leadership.

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CRM July 2013 Marshall Lager	A Delicate Balance Are CRM vendors sending mixed messages, or complementary ones?
CRM July 2013 Barton Goldenberg	Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction.
CRM July 2013 Brent Leary	Screaming for a Good, Fundamental Customer Experience While the lion's share of attention goes to customer experience examples featuring the fun, shiny objects that are gadgets and viral content, it's getting the fundamentals right that grabs the attention of customers.
CRM July 2013 Kelly Liyakasa	Big Data Demands Organizational Change Technology is only one part of the equation.
CRM July 2013 Kelly Liyakasa	Earning Fans from the Inside Out Kirk Kazanjian, marketing and brand expert and author of Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand, gave a few secrets to driving the kind of company culture that focuses on customers and employees foremost.
CRM July 2013 Leonard Klie	A Matter of Time Within five days of introducing RightTime management solution from Intradiem, Vivint delivered 2,400 training and coaching sessions, all during idle time.
Registered Rep. June 17, 2013 Anne Field	First Timers Cold calling is out; networking is in. Here's how to jump start a practice -- from scratch.
National Defense August 2013 Patti Ellis	Corporate Ethics Education Yields Rewards Raytheon produces a popular video mini-series each quarter, called "EthicSpace" that, like the Checkpoint program and FCPA Aware, is based on actual case experiences meant to prompt conversation.
CIO June 26, 2013 Adam Dennison	Enterprise Startups Draw CIO Attention As venture-capital firms focus more on customer-facing technologies, CIOs are placing bets on emerging enterprise IT players.
CIO June 25, 2013	3 Ways to Jump-Start IT Innovation To spark valuable new business ideas, these three CIOs are trying out creative techniques.
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