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CRM
August 24, 2012
Radhika Subramanian |
Leverage Big Data to Manage Product Proliferation Pattern-based analytics provide high value at the least cost.   |
CRM
Kelly Liyakasa |
Uncovering the "Amazon Effect" Companies that make an experience "frictionless" and that build for the future win. |
HBS Working Knowledge
August 27, 2012
Paul Guttry |
Employee-Suggestion Programs That Work The key to operating a successful employee-suggestion program is to stop spending so much time on big-bang projects and focus on solving "low-hanging-fruit" problems. |
CRM
August 15, 2012
Leonard Klie |
More Channels Makes Customer Service Worse, Not Better Customer Service Experience panelists think things will only get worse before they get better. |
CRM
August 13, 2012
Leonard Klie |
Customer Service Adapts to Multiple Environments But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn. |
HBS Working Knowledge
August 22, 2012
Michael Blanding |
Advertising: It's Not 'Mad Men' Anymore Three key developments are discussed that have shaped the industry in recent years: unbundling of agency services, the problem of competing clients sharing a common agency, and concern over consolidation with the growth of holding companies. |
HBS Working Knowledge
August 21, 2012
Garry Emmons |
How to Sink a Startup Noam Wasserman, author of the recently released book "The Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup," discusses ill-advised entrepreneurial behavior. |
CRM
August 16, 2012
Judith Aquino |
What Companies Miss on Their Social Engagement Journey Don't overlook your advocates and influencers. |
HBS Working Knowledge
August 20, 2012
Kim Girard |
The Acquirers When it comes to mergers and acquisitions, private equity firms are in high-stakes competition with public companies to identify takeover targets. During some M&A waves, public companies dominate while in other periods private equity firms win out. |
Pharmaceutical Executive
August 1, 2012
Pascheles & Bogan |
The Ultimate Business Model: Planning that Thousand Year Future In an era where success is monitored and measured in microseconds, planning for the long term is increasingly seen as an abstract absurdity. Yet the principles of natural selection, when applied to the pharmaceutical business, suggest that a lasting business model is still possible. |
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