Strategy & Management

Magazine articles on business strategy, management and leadership.

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CIO July 27, 2012 Kim S. Nash	How Thermo Fisher Mines Customer Feedback to Improve Service Thermo Fisher Scientific overhauled its customer feedback system to allow it to be more responsive to current customers and to take advantage of emerging markets
CIO July 27, 2012 Stephanie Overby	How a Private Cloud Help Applied Materials Save Suffering Engineers When ginormous 3D CAD files kept crashing, engineers were literally quitting in frustration. Applied Materials' CIO gambled by moving it all to a private cloud and won much love and a CIO 100 Award for innovation
CIO July 27, 2012 James Rinaldi	NASA's New Innovation Mission This 2012 CIO 100 Award-winning strategy gets everyone in on space exploration
CRM July 20, 2012 Duke Chung	Customer Service 2.0 Five tips for creating an agile and successful call center to keep up with customer demands.
HBS Working Knowledge July 23, 2012 Carmen Nobel	The Power of Conversational Leadership Communication is always a challenge, especially in multinational corporations. Boris Groysberg and Michael Slind discuss why it makes sense to adopt the principles of face-to-face conversation in organizational communication.
CIO July 20, 2012 Joab Jackson	Google Corporate IT Builds Before Buying Google manages fleet of internal employee computers with home built and open source software
CIO June 29, 2012 Stephanie Overby	10 Signs Your IT Outsourcing Provider Wants to Dump You IT service providers and their customers have gotten better at building arrangements likely to work for both parties over the long haul, but sometimes relationships fall apart.
CIO July 18, 2012 Lauren Brousell	Viacom Feeds Your SpongeBob Fix on Any Device These days people expect the latest episodes of Jersey Shore and The Daily Show anytime, anywhere and on any device. Companies like Viacom are centralizing and digitizing their content to keep up.
HBS Working Knowledge July 18, 2012	Penn State Lesson: Today's Cover-Up was Yesterday's Opportunity The deeper question raised by Penn State and other examples is this: What causes leaders to cover up inappropriate actions instead of acknowledging them immediately?
HBS Working Knowledge July 16, 2012 Carmen Nobel	Are You a Strategist? Corporate strategy has become the bailiwick of consultants and business analysts, so much so that it is no longer a top-of-mind responsibility for many senior executives. Now is the time for CEOs to again become strategists.
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