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On Wall Street
March 1, 2012
Todd Colbeck |
Closing the Sale More Effectively If you are effective at solving people's problems you will become an effective salesperson. I will discuss how to set the mood for a sales meeting, how to learn what really motivates a client, and how to do a one-page close.   |
CRM
March 2012 |
The 2012 Rising Stars Any business that has survived - and even grown - in the past year's difficult economic climate deserves recognition and no less than a few kudos. |
CRM
March 2012 |
The 2012 Service Elite Perhaps these success stories will serve to motivate other practitioners to improve their customer service and support efforts. |
CRM
March 2012 |
The 2012 Service Leaders These companies are at the forefront of the latest developments in the customer care market because they practice what they preach - the importance of listening and responding to their customers. |
CRM
March 2012 |
Prepare for a Multichannel Support Environment The social media eruption emphasizes the importance of connecting with customers on their preferred interaction channels. However, while doing so is beneficial to companies and their customers, it presents other challenges. |
CRM
March 2012
Judith Aquino |
How to Achieve Uncommon Service The first step is accepting the fact that you can't be good at everything. |
CIO
February 29, 2012
Maryfran Johnson |
Why CIOs Should Get Out More Facetime with customers can yield real business wins driven by IT. What are you waiting for? |
CIO
February 29, 2012
Michael Friedenberg |
Why Smart CIOs Channel Steve Jobs While there are many things to question about Jobs' approach to business, you can't argue with his knack for melding tech and design. Is it time to bring back the importance of the user experience? |
CIO
February 29, 2012
Chris Kanaracus |
Infor Refreshes Its Lineup for 'Micro-Vertical' Industries The third-largest ERP vendor takes a stale product line and adds a dose of innovation |
Registered Rep.
February 28, 2012
Joshua Brown |
Reformed Broker: Practice Nightmares When I watch the show Kitchen Nightmares, I can't help thinking about the obvious parallels with running an asset management or investment advisory practice. |
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