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CRM
November 2011
Paul Greenberg |
Social Everything Comes of Age Enterprise 2.0 and social CRM form the core of social business   |
CRM
November 2011
Marshall Lager |
Another Round of Gamification Reality Is Broken, a book by Jane McGonigal, posits that gamification -- adding elements of games to non-gaming activities to encourage participation -- is a natural trend of software and experience design. |
CRM
November 2011
Leonard Klie |
Market Focus: High Tech Can the consumer electronics industry deliver integrated support? |
CRM
November 2011
Leonard Klie |
IVR Investment Pays Off at Australian Bank Westpac Group installs Holly Connects platform to address customer service woes. |
Financial Advisor
November 2011
David Lawrence |
The Mobile Advisor Revisited Advisors detail steps they are taking to make their practices more efficient. |
Financial Advisor
November 2011
Joni Youngwirth |
Outside The Box The pros and cons of choosing an external successor. |
Financial Advisor
November 2011
Jerilyn Klein Bier |
Best-Laid Plans Advisors who've built substantial 401(k) practices share their strategies. |
Financial Advisor
November 2011
Richard B. Wagner |
Mission And Purpose Financial planners can't make up their minds about what they do, why they do it or for whom it is done. |
CFO
November 1, 2011
David McCann |
Power From the People Can human-capital financial statements allow companies to measure the value of their employees? |
CFO
November 1, 2011
Russ Banham |
What Ever Happened to the Virtual Close? CFOs are once again trying to perfect the process of closing the books. |
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