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CRM
August 2011
Marshall Lager |
Can I Help You? Can I Help You? Can I Help You? CRM requires listening, not just speaking.   |
CRM
August 2011
Brittany Farb |
Forrester Bestows Voice of the Customer Awards Adobe, Fidelity, and JetBlue recognized for outstanding performance. |
CRM
August 2011
Brittany Farb |
Slow and Steady Loses This Race OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support. |
CRM
August 2011
Leonard Klie |
A Lot to Manage CRM can help firms struggling with longer selling processes |
Food Processing
August 2011
Bob Sperber |
Market-Driven Manufacturing at Abbott Nutritional From packaging to new plants, boomers, kids and fitness buffs are the real managers of the company's nutritional beverage operations. |
HBS Working Knowledge
August 8, 2011
Julia Hanna |
The Death of the Global Manager Multinational corporations must pursue three core strategies to build layers of competitive advantage: exploit worldwide operations to build global scale efficiency; develop sensitivity and responsiveness to national differences; and leverage the world for information, knowledge, and expertise. |
The Motley Fool
August 6, 2011
Selwyn Parker |
My Years With Rupert Murdoch A view of a media baron from the peanut stalls. |
The Motley Fool
August 6, 2011
Arundhati Parmar |
Medtronic Jobs: Firm Will Double Chinese Workforce in 4 Years The company puts its focus on emerging markets. |
The Motley Fool
August 5, 2011
John Maxfield |
5 Companies Leveraging Global Growth in Commerce How to seize the momentum of global growth stocks without assuming excessive risk. |
Registered Rep.
August 5, 2011
Susan Konig |
How to Motivate Successful but Complacent FAs We asked some experts for their thoughts on how managers can get the most out of their top producers -- and, indeed, all of their FAs. |
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