Strategy & Management

Magazine articles on business strategy, management and leadership.

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HBS Working Knowledge August 4, 2003 Andrew Hargadon	The Best Practices of Technology Brokers Companies that are best at developing out-of-the-box thinking on new products employ four successful work practices. An excerpt from the new book How Breakthroughs Happen.
HBS Working Knowledge August 4, 2003 Art Kleiner	The Few, the Proud, the In Crowd It's likely your org chart doesn't tell you where the real power lies in your company. A small number of people make the big decisions. Are you in with the in crowd?
HBS Working Knowledge August 4, 2003 Jonathan Byrnes	Supply Chain Management in a Wal-Mart World Here's a supply-chain dilemma: Now that you've learned how to do business with Wal-Mart, what do you do with everyone else?
CRM August 1, 2003 Ginger Conlon	What's Hot in CRM There is a need for more marketing accountability and precision; companies should look at ROI across the enterprise, for example, CRM and supply chain together; and total customer value should include each customer's current value, their future value, and associated value.
CRM August 1, 2003 David Myron	Talk Is Cheap Some industry experts are now suggesting that companies bring customer support back to the telephone.
CRM August 2003 Paul Greenberg	Customer Loyalty? Get Over It. Customer Satisfaction? Way To Go. True loyalty is rarely attainable, so set your sights on something within reach: satisfaction.
BusinessWeek August 11, 2003 Rosenbush & Haddad	Commentary: MCI Is under a New Cloud, but It Can Weather the Storm While the allegations could slow down the timetable for getting out of bankruptcy, there's little chance that those plans will be derailed.
BusinessWeek August 11, 2003 Jay Greene	Microsoft's $49 Billion "Problem" Microsoft has a conundrum that any company would die for: what to do with its $49 billion pile of cash. With the stash amounting to $4.57 a share, it's what Goldman, Sachs & Co. analyst Richard G. Sherlund calls a "high-class problem."
BusinessWeek August 11, 2003 Amy Barrett	Is This Banker Too Brazen? Commerce Bancorp's Vernon Hill has led a rapid expansion, but his style is raising a few eyebrows
BusinessWeek August 11, 2003 William C. Symonds	Thinking Outside the Big Box New Staples boss Ronald Sargent has charged up profits. Now he's headed in daring new directions.
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