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BusinessWeek
September 2, 2010 |
Hard Choices: Joe Plumeri The chairman and CEO of insurance brokerage giant Willis Group on shunning contingent commissions and forgoing millions   |
Sports Central
September 2, 2010
Corrie Trouw |
The Bottom Line of Bottoming Out The willingest spenders like the Yankees and Red Sox receive mixed messages from their sports: Try to win as much as you can, but you better not use all of your resources to do it. |
HBS Working Knowledge
September 2, 2010 |
How Transparent Should Boards Be? One can only speculate on what Mark Hurd did to warrant being asked to resign as CEO of Hewlett-Packard, and on the board's discussion leading up to the decision. |
CRM
August 31, 2010
Koa Beck |
8 Megatrends in Customer Experience Longtime industry analyst Bruce Temkin recently released the first report under his own shingle. The report identifies eight customer experience megatrends, predicting how companies should interact with their customers in the next three to five years. |
CRM
August 31, 2010
Lauren McKay |
3 Reasons High-Tech and Communications Need Social Media for Survival Here's why Joe Hughes, managing director of the customer service and support business with Accenture, believes the high-tech and communications verticals need a reboot in customer service strategies. |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
CRM
August 27, 2010
Teala Comer et al. |
6 Best Practices for Growing a Successful Online Community Advice for organizations looking to increase their online presence. |
CFO
September 1, 2010
David M. Katz |
Captains of Capex Some companies have outpaced the field in capital investments even as they've kept the cash flowing. What are their secrets? |
CFO
September 1, 2010
Joseph McCafferty |
Who's in Charge Here? Listening to shareholders is easy. Making sense of their concerns is not. |
CFO
September 1, 2010
Alix Stuart |
Blazing Their Own Trails Training and development programs are now more flexible than ever, which makes employees happy and keeps costs in check. |
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