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CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes.   |
CRM
August 2010
Juan Martinez |
Required Reading: The Joys of Never-Ending Engagement A single response is no longer sufficient, says Engage! author Brian Solis. |
CRM
July 29, 2010
Juan Martinez |
American Express, CDW, and Dell Honored for Customer Empowerment In the second-annual Voice of the Customer Awards, American Express, CDW, and Dell topped nearly 40 companies representing leading brands in financial services, healthcare, retail, technology, and travel. |
PHONE+
Hall & Bock |
Stopping 'Slack-Off Summer' Syndrome: Six Ways to Keep Your Company Ruthlessly Focused A few simple steps can help you and your team ruthlessly focus this summer -- and maybe even have some fun doing it. |
The Motley Fool
July 31, 2010
Mac Greer |
The Next Steve Jobs? An interview with business author Alan Deutschman, whose newest book is Walk the Walk: The No. 1 Rule for Real Leaders. |
The Motley Fool
July 29, 2010
David Lee Smith |
Under New Management, DuPont Cruises Ellen Kullman, who has been DuPont's CEO since 2008, has breathed life into a previously lackluster company. |
Outside
June 2010
Grayson Schaffer |
The Summit Series A group of hyper-energized twenty-somethings want to form a community of the country's brightest young CEOs by skiing, kayaking, and getting tattoos together. Crazy, right? The CEOs don't think so. |
BusinessWeek
July 29, 2010
Katie Hoffman |
The Earnings Rebound May Be Misleading Many executives are generating stronger profits by wringing out costs rather than expanding revenues. Most of the earnings pop reflects overseas operations or exports. In the U.S., consumers remain tightfisted. |
BusinessWeek
July 29, 2010
O'Connor & Rowley |
Nancy Pelosi's Business Brain Trust Nancy Pelosi gets advice and money from West Coast executives. |
BusinessWeek
July 29, 2010
Charlie Rose |
Charlie Rose Talks to the Carlyle Group's David Rubenstein The Carlyle Group founder, whose clout in Washington dates to a stint in the Carter White House, discusses Obama and business, death and taxes. |
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