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CRM
March 2010 |
The 2010 CRM Service Awards: The Service Elite These five companies represent an exclusive club. Their successes remind us of the possible, and restore our faith in the benefits of service.   |
CRM
March 2010
Jessica Sebor |
The 2010 CRM Service Awards: Service Leaders - Contact Center Infrastructure In the face of close competition, Genesys Telecommunications Laboratories edged out other vendors to reclaim the title it lost to Avaya in 2009. |
CRM
March 2010
Lauren McKay |
The 2010 CRM Service Awards: Service Leaders -- Outsourcing Analysts praise Convergys' "seasoned management team" and its "overall strong value proposition." |
CRM
March 2010
Denis Pombriant |
Supporting the Service Channel Customers can get support from a variety of sources. They only get service from you. |
CRM
March 2010
Natalie Petouhoff |
The Social Customer Economy How to use Twitter for customer service interactions. |
CRM
March 2010
Marshall Lager |
March Madness Are betting pools the office worker's lottery ticket, or a security blanket? |
The Motley Fool
February 27, 2010
Jim Royal |
These CEOs are Bleeding Your Investments Their golden handcuffs are becoming cement galoshes for your investment. Research now suggests that high executive compensation is one of the clearest signs of a company's long-term underperformance. |
The Motley Fool
February 26, 2010
Matt Koppenheffer |
Steve Jobs Puts His Foot Down on Dividends Jobs quashed an Apple dividend once again. Anyone have rotten tomatoes handy? |
U.S. Banker
March 2010
Katie Kuehner-Hebert |
Life After Banking CEOs of failed banks confront the unfamiliar challenge of what to do next, and sometimes the results can turn out to be unexpectedly joyful. |
BusinessWeek
February 25, 2010
Alice Schroeder |
When CEOs Have Warren Buffett in Their Boardroom What's it like to have America's greatest investor as your shareholder? Buffett's biographer talks to CEOs who know. |
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