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CRM
December 2009
Jim Dickie |
The Integration Advantage Unifying the sales process and the CRM system is essential.   |
CRM
December 2009
Bruce Temkin |
7 Keys to Customer Experience Big-picture advice for how to improve the customer experience over the next year. |
CRM
December 2009
Paul Greenberg |
The New Customer Record You need more than just transaction data if you want to take action. |
CRM
December 2009
Christopher Musico |
How Many Clicks Does It Take? Forget all the bells and whistles -- usability reigns supreme among CRM users. |
CRM
December 2009
Jessica Tsai |
Video, At Your Service A contest turns the customer service center into a film location. |
CRM
December 2009
Jessica Tsai |
Required Reading: Think Again. And Again. Customers aren't unreasonable, says author William Cusick, they just make decisions without necessarily being able to articulate why. |
CRM
December 2009
Christopher Musico |
Re:Tooling -- Sales Compensation Management: Always Be Selling Streamline and automate how sales professionals are compensated so they can focus on what they do best: selling. |
Entrepreneur
January 2010 |
Jargon The new lingo you need to communicate in our ever-changing business world. |
Entrepreneur
January 2010
Jennifer Wang |
Hey, We Saw That Should I monitor my employees' e-mail? |
Financial Advisor
December 2009
Bill Bachrach |
Making The Play Life and business are like a football coach. The plays are called and it's your job to execute. Are you ready? |
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