Strategy & Management

Magazine articles on business strategy, management and leadership.

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BusinessWeek October 21, 2009 Mara Der Hovanesian	Magic Tricks on the Corporate Books With the stroke of a pen, companies can make themselves appear more financially fit than they are.
IndustryWeek October 21, 2009	Five Ways to Stretch Equipment Budgets in Tough Times By taking a more active role in maintaining and maximizing capital equipment, companies can extend the lifetime of the hardware by years.
IndustryWeek October 21, 2009 Steve Minter	Are You Cued in to Cultural Intelligence? Understanding the culture of the parties you are negotiating with is vital in order to establish a successful business relationship.
The Motley Fool October 20, 2009 Jennifer Schonberger	The Power of Influence An interview with Robert Cialdini, professor of psychology and marketing at Arizona State University, founder and president of consulting firm Influence at Work, and author of the book Influence.
CRM October 1, 2009 Lauren McKay	Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler?
CRM October 1, 2009 Lauren McKay	Your Metrics Are Outdated Times are changing - and so should your metrics.
CRM October 1, 2009 Christopher Musico	The Evolution of E-Learning As contact centers adapt to the needs of a recession - and an increasing number of Generation Y staffers - the systems designed to train agents have to adapt as well.
CRM October 1, 2009 David Rich	Create Your Own Upturn A shift from managing volume to managing relationships.
CRM October 1, 2009 Donna Fluss	Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice.
The Motley Fool October 16, 2009 Matt Koppenheffer	Payback Time for Ken Lewis C-suite compensation linked to performance needs to happen through new compensation packages that reward executives for executing on a sober, long-term strategy, not through government intervention.
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