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CRM
April 1, 2008
Lior Arussy |
Where Has All the Commitment Gone? Lofty statements too often end up as small and meaningless actions.   |
CRM
April 1, 2008
Woody Driggs |
Serving Up Customer Delight Embracing customer centricity isn't the same as delivering it. |
CRM
April 1, 2008
Donna Fluss |
Productivity and Workforce Management Contact center workforce management solutions typically pay for themselves in under a year - can you afford not to have one? |
CRM
April 2008
Jim Dickie |
The Poker Dynamics of CRM Today's companies are finding a full house of technology options. |
Investment Advisor
April 2008
James J. Green |
New COO for PAS Pershing Advisor Solutions conducted a nationwide search for the job of chief operating officer, and found the top candidate in the office next door, naming Karen Novak, former managing director and chief operations manager, as COO. |
Investment Advisor
April 2008 |
Catching up with...Patricia Cox Patricia Cox, chief operating officer of Schwab Institutional, discusses her new role and focus. |
Investment Advisor
April 2008
Melanie Waddell |
Taking the Helm William McNabb will take cues from his predecessor, John Brennan, as he assumes top spot at Vanguard as president and director. |
Investment Advisor
April 2008
Elizabeth D. Festa |
FINRA and SEC Look to Build Bridges Seminars for chief compliance officers includes recommendations for keeping the lines of communication open between broker firms, the Financial Industry Regulatory Authority, and the Securities and Exchange Commission. |
Global Services
March 31, 2008 |
Recession Fails to Impact M&A Trend Though the tone was a bit conservative compared to January, substantial M&A activity in IT/BPO was reported in February. Seventy eight percent of the deals happened in the U.S., despite difficult economic conditions with the largest deal being Reed Elsevier acquiring Choice Point for $3.5 billion |
InternetNews
March 31, 2008
David Needle |
Multitasking: Getting Things Half-Done? Between mobile phones, wireless e-mail and IM, we're failing to keep up with information overload. Interruptions are here to stay, so what do we do? |
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