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CFO
March 1, 2008
Kate Plourd |
Custom Fit In finance training, one size may not suit all.   |
CFO
March 1, 2008
Kate Plourd |
Closing Remarks Retiring Cisco CFO Dennis Powell leaves with this message: the key to finance is people and strategies, not just a good accounting system. |
CRM
March 1, 2008
Ian Jacobs |
Your Customers Are Everywhere Beyond the comfy confines of your corporate Web site, people are talking - and complaining. |
CRM
March 1, 2008
Marshall Lager |
Chasing Down First-Call Resolution A credit-card company reduces agent strain and finds answers faster with Enkata. |
CRM
March 1, 2008
Christopher Musico |
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. |
CRM
March 1, 2008
Christopher Musico |
Required Reading: Your Employees Matter, Too A new book explains why you have to treat your employees right before you can truly deliver exceptional customer service. |
CRM
March 2008
Denis Pombriant |
The Longitude of Experience Reconsidering the life cycle of customer interaction. |
Global Services
February 28, 2008
Blackman & Schweyer |
C.K. Prahalad: The Practical Visionary With his groundbreaking work on tapping markets among the worlds poorest consumers, C.K. Prahalad has proven that if there is a successor to Peter Drucker, he is it. |
The Motley Fool
February 28, 2008
Selena Maranjian |
New CEO, Better Returns? You might love a strong company's long-term performance, and expect great things from it in the future. But if it's under new leadership, its latest chief might not be as skilled as the last -- or, in fairness, he or she might be much better. |
BusinessWeek
February 21, 2008
Jena McGregor |
Customer Service Champs These days, a snafu can wind up on YouTube. Here's how smart companies keep clients happy. |
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