Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 10281-10290 Newer>

CRM February 1, 2008 David Myron	Grow Up! Despite all the buzz around CRM 2.0 and Web 2.0, companies, on average, have been stuck in place for two years.
CRM February 1, 2008 Donna Fluss	2008 Contact Center Challenges Before managers can tackle primary goals, obstacles must be overcome.
CRM February 1, 2008 Jessica Tsai	Required Reading: Strategic Minds Think Alike An author of "Executing Your Strategy: How to Break It Down and Get It Done" talks about executing strategies in a collaborative environment.
HBS Working Knowledge February 1, 2008 Jim Heskett	How Sustainable Is Sustainability In a For-Profit Organization? For managers, sustainability can mean the integration and intersection of social, environmental, and economic responsibilities. But it may also confuse managers entrusted with the bottom line.
CFO February 2008 Durfee & Jian	Losing Their Grip Can China's CFOs keep their companies from growing out of control?
CFO February 2008 Katz & Homer	WorldCom Whistle-blower Cynthia Cooper What Cynthia Cooper was feeling and thinking as she took the steps that, as it turned out, would change Corporate America.
CRM February 2008 Jessica Sebor	CRM Gets Serious With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent - and consistently high-quality - service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
CRM February 2008 Barton Goldenberg	Always On The new generation of consumers, clients, and customers is perpetually connected - to the Internet, to you, and to each other. What can Web 2.0 do for you?
CRM February 2008 Marshall Lager	Rumble in the Office Your sales force and your technology staff may not respect each other's turf, but you'd better broker a truce if you want your business to thrive.
CRM February 2008 Barton Goldenberg	Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM?
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