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Strategy & Management

Magazine articles on business strategy, management and leadership.

Current Strategy & Management Articles

Registered Rep. February 4, 2010 John Aidan Byrne	Exclusive: UBS Reorganizes, Makes Management Changes It consolidated three brokerage regions into two, named a new head of private wealth management, and it also introduced the newly-created head of strategic client relationships.
BusinessWeek February 4, 2010 Dermot Doherty	The New Man at Novartis CEO Joe Jimenez says his consumer-products background, with stints at Clorox and Heinz, will be a booster for the drugmaker.
BusinessWeek February 4, 2010 Tom Lowry	At Time Warner, Local Content, Global Profits CEO Jeff Bewkes is doing production deals abroad to boost revenues. His rivals already have a head start.
HBS Working Knowledge February 4, 2010 Jim Heskett	What's the Best Way to Make Careful Decisions? Michael Mauboussin, with his book Think Twice, suggests that businesses place too much emphasis on intuition and personal experience as opposed to the "wisdom of crowds," mathematical models, and systematically-collected data.
The Motley Fool February 4, 2010 Stephen Mauzy	My Favorite Investor I think that for most investors, the Icahn approach of buying distressed companies at very good prices even surpasses the Warren Buffett approach of buying good companies at fair prices.
Insurance & Technology February 3, 2010 Nathan Conz	Larry Glasscock to Retire as WellPoint Chairman Wellpoint has announced that Larry C. Glasscock is retiring as chairman of the board of directors and will be replaced by CEO Angela F. Braly, effective march 1, 2010.
BusinessWeek January 21, 2010 Jane Sasseen	Taxes: Ready to Rumble How Obama will target business, and how business will fight back
PHONE+ February 3, 2010 Jean Kelley	Enhance Your Professional Credibility In order for others to view you as credible, you have to consistently and deliberately act your way into credibility.
The Motley Fool February 2, 2010 Jonathan Greenblatt	Taking a Gamble: P&G Bets on Silicon Valley Can P&G, a consumer products behemoth, embrace open-source innovation?
The Motley Fool February 2, 2010 Alyce Lomax	CEOs Cash In at Your Expense At Starbucks, "business as usual" seems to make an unwelcome return.
AskMen.com Nate Steere	Robert Greene On Power At Work We sat down with the New York Times bestselling author of the 48 Laws of Power to discuss power at work, seduction and his unlikely book collaboration with 50 Cent.
CFO February 1, 2010 Alix Stuart	All the Right Moves With the best and brightest ready to bolt, CFOs will have to step lively if they hope to retain their top talent.
CFO February 1, 2010 Alix Stuart	What Will Companies Do? As health-care reform starts and stops, CFOs face difficult decisions about where to invest now.
CFO February 1, 2010 Scott Leibs	A Force to Be Reckoned With The ties that bind business to government are getting stronger.
CFO February 1, 2010 Kate O'Sullivan	Escaping the Executive Bubble How finance chiefs can get the real story about their companies' problems and prospects.
HBS Working Knowledge February 1, 2010 Sarah Jane Gilbert	The 'Luxury Prime': How Luxury Changes People What effect does luxury have on human cognition and decision making?
Registered Rep. February 1, 2010 Anne Field	Cold Calling Is Back Many prospects, recently savaged by the market's decline, are still disappointed by their current advisors' performance and more receptive than they might have been during better days to a well-timed approach from a friendly, confident professional.
CRM February 2010 Joshua Weinberger	The Shotgun Marriage of Sales and Marketing: The Links The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
CRM February 2010 Jessica Tsai	Helping Hands The nonprofit sector needs CRM more than it knows, but its relationships are with donors, members, or activists - and technology is rarely a cause worth fighting for. Will the low cost of on-demand solutions finally allow nonprofits to embrace CRM?
CRM February 2010 Jessica Tsai	Profiting from the Nonprofits The for-profit world should heed the hard-won lessons of the nonprofits.
CRM February 2010 Jessica Tsai	Keeping Up with the (For-Profit) Joneses Modern nonprofits can't afford to seem like technological backwaters.
CRM February 2010 Jessica Tsai	The Lowest Cost of All Why the nonprofit sector should embrace social media and viral marketing.
CRM February 2010 Paul Greenberg	The Shotgun Marriage of Sales and Marketing In this exclusive excerpt from the fourth edition of the industry bible, a legendary thought leader explains why the unification of sales and marketing is finally upon us.
CRM February 2010 Tsai & Weinberger	Required Reading: Greenberg at the Speed of Light Paul Greenberg chats reveals why he wrote the book he swore he'd never write.
CRM February 2010 Christopher Musico	Stressed and Distressed Under-appreciated. Overworked. Underpaid. Here's a shock: Stressed-out customer service agents provide lousy customer service. We've got ways to reduce the tension - and raise satisfaction - on both sides of the call.
CRM February 2010 Christopher Musico	Environmental Distress Your basic processes can affect your agents' stress levels.
CRM February 2010 David Myron	CRM Gives Back Even the most efficiently run charitable organization on the planet, however, is nothing without donations. So please consider donating - your time, your money, or your corporate resources - to your favorite charity.
CRM February 2010 Jim Dickie	Avoid the Disaster of 2009 Learn from your failures to fine-tune lead generation efforts.
CRM February 2010 Lior Arussy	Customers Don't Buy What You Sell Your company is more than the sum of its transactions.
CRM February 2010 David Rich	The World Is Their Oyster Give customers an opportunity to play an active role in customizing their customer service.
CRM February 2010 Donna Fluss	Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk.
CRM February 2010 Lauren McKay	Adding the Persona Touch With an eye on the user experience, some brands are inviting imaginary friends to the party.
CRM February 2010 Joshua Weinberger	CRM on Twitter: February 2010 The word on the street.
CRM February 2010 Christopher Musico	Sales Enablement Tools Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments.
Job Journal January 31, 2010 Penelope Trunk	Brazen Careerist: A New Age of Leadership A new dynamic for the next generation of leaders in the workforce.
Registered Rep. January 29, 2010 Kristen French	UBS Morale Lifts A number of top financial advisors at the firm say that they are so far very pleased with the leadership of UBS Wealth Management CEO Bob McCann and his team.
Bank Technology News February 2010 Rebecca Sausner	You Are Not Your Target Market In financial services, US Bank, Wells Fargo, Bank of America, AIG, and many others reach out to consumers constantly, and in unique ways.
On Wall Street February 1, 2010 Elizabeth Wine	The Battle For Super Star Advisors: Can It Be Sustained? The raucous bidding war for talent has been raging even as the industry reels from the financial crisis, leaving the casual observer to think 2010 should result in a cease fire.
Bank Director 1st Quarter 2010	Banks Prepare for 2010 This contains highlights of our latest quarterly research on challenges and strategic issues for the year ahead.
Bank Director 1st Quarter 2010 Jack Milligan	Winds of Change These are truly challenging times for banks, and for bank directors. A weak U.S. economy has made it difficult for most institutions to find enough good lending opportunities to go around.
Bank Director 1st Quarter 2010	Banks in the Crosshairs & Finding the Best Leaders for Banking's Next Phase States are increasingly taking aim at banking institutions for fees, discrimination, and more. Is banking the next "big tobacco"? How can banks find strong leadership in the new decade?
Bank Director 1st Quarter 2010 Deborah Scally	The Year Ahead for Compensation Key issues and highlights from Bank Director's 2009 Bank Executive and Board Compensation Conference.
CIO January 27, 2010 Bergamo & Arriaga	Rescue Mission: How To Grow Your Business With No Budget Former heads of IT from Liberty Mutual and Keystone Automotive offer advice for CIOs faced with trying to innovate on a reduced budget.
Entrepreneur February 2010 Michael Port	Give Them More to Love To keep your customers coming back, provide more reasons to appreciate what you offer.
Entrepreneur February 2010 Gwen Moran	Gaming the System Success in game development and knowing when to quit landed PopCap $22.5 million.
Entrepreneur February 2010 Jennifer Lawler	Rewarding the Repeaters Loyalty programs can keep your best customers coming back for more.
Entrepreneur February 2010 Jason Ankeny	How to be Ready for Anything Do you have a plan for disaster recovery preparedness?
InternetNews January 25, 2010	Distracted Driving a Big Issue for Employers? Insurance giant Zurich said employers need to consider spelling out specific guidelines for use of company-issued mobile devices.
Information Age January 14, 2010 Pete Swabey	Social media's untapped potential Social media's growing role in society was highly visible in 2009, but in business its potential remains largely untapped.
Fast Company February 2010 Heath & Heath	Switch: Don't Solve Problems--Copy Success An exclusive book excerpt by Fast Company columnists Chip Heath and Dan Heath, best-selling authors of "Made to Stick."
Fast Company February 2010 Stephanie Schomer	Hanesbrands' Super Suit: More Perks, Less Puff Than a Puffy Coat Hanesbrands embarks on an Everest expedition to test its R&D team.
PHONE+ January 21, 2010 Khali Henderson	Building Employee Loyalty -- Best Practices for Keeping Staff A few creative things that companies can do to help keep employees happy.
PHONE+ January 21, 2010 Cara Sievers	Creating Customer Loyalty -- Best Practices for Keeping Clients Building customer loyalty and being a successful business owner go hand in hand.
Inc. February 1, 2010 Joel Spolsky	A Little Less Conversation Have you ever invited employees to a meeting just so they wouldn't feel left out? If so, you may be an over-communicator.
Inc. February 1, 2010 Darren Dahl	Rounding Up Staff Ideas More companies are using software to collect staff ideas.
Inc. February 1, 2010 Bobbie Gossage	How to Get People to Change Authors Chip Heath and Dan Heath discuss their new book on change management.
IndustryWeek January 20, 2010 Jill Jusko	Not a Financial Exec? It's not only financial executives who could benefit from an awareness of fraud risks in their organizations.
PHONE+ January 15, 2010 Dave Anderson	The Character-Driven Company: 5 Simple Rules to Help Yours Become One in 2010 As you prepare your company for the new year, don't only focus on financial matters, but also take a good hard look at the character of your company.
PHONE+ January 13, 2010 Joelle Jay	What's Your Personal Leadership IQ? As a leader, you likely know how to lead your company or department. But how are you doing in terms of your personal leadership? This Personal Leadership Quiz might tell you.
PHONE+ January 13, 2010 Yoshi Maisami & Michael Bleigh	Boost Productivity and Collaboration With Enterprise Micro-Blogging With enterprise micro-blogging, rather than directing your message at a single person or small group, you broadcast your message to everyone to see in real time.
CRM January 2010 Joshua Weinberger	The Curse of Noitavonni The pursuit of the new is, itself, nothing new. So why do we - and customers - seem to value it so highly? This month, we take an in-depth look at the promise - and price - of innovation.
CRM January 2010 Lauren McKay	Where Does Innovation Come From? Perhaps more than ever, it's a good idea to look for good ideas? But where are they hiding?
CRM January 2010 Christopher Musico	5 for '10 Cutting-edge technologies are altering the possibilities that are open to us. Is your company prepared to embrace the new?
CRM January 2010 David Myron	A New Decade Brings New Ideas Organizations must position themselves in a way that promotes innovation.
CRM January 2010 Donna Fluss	Contact Center Innovation: What to Expect in 2010 Organizations must change their mission and culture to benefit from new technologies.
CRM January 2010 David Rich	The Ledge of Allegiance What history - and a survey of current behavior - can teach us about the threat to customer loyalty.
CRM January 2010 Jessica Tsai	Required Reading: Innovation by Design Roberto Verganti, author of Design-Driven Innovation, believes that leading the market requires you to find meaning outside the market.
MyBusiness Jan/Feb 2010 Karen J. Bannan	Driving on Demand Looking for a way to cut company automotive costs, this consulting firm signed on with car-sharing service Zipcar, reducing expenses by 54 percent in 2008.
MyBusiness Jan/Feb 2010	Preparing for the Unthinkable The American Red Cross offers businesses a five-step program for disaster preparedness, designed to help them prepare for any type of emergency, from disease outbreaks to natural disasters.
MyBusiness Jan/Feb 2010	Editor's Letter Harness the power of crowd-sourcing.
Popular Mechanics January 11, 2010 David Kiley	Execs, Not Cars, Take Spotlight at Detroit Auto Show: Analysis Two of the three Detroit carmakers have new chiefs since last year's show, and it's not a stretch to say these men are more important than any model on the show stands.
CRM December 2009 Christopher Musico	No Substitute for Experience When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now.
CRM December 2009 Richard Braddock	FreshDirect's Secret Ingredient: Customer Focus If you and your company want to seize the opportunity to create that inviting, influential customer experience, there are two critical components.
CRM December 2009 Lauren McKay	Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect?
CRM December 2009 David Myron	Great Relationships Start with Good Experiences There are instances when primarily focusing on the experience makes sense.
CRM December 2009 Jim Dickie	The Integration Advantage Unifying the sales process and the CRM system is essential.
CRM December 2009 Bruce Temkin	7 Keys to Customer Experience Big-picture advice for how to improve the customer experience over the next year.
CRM December 2009 Paul Greenberg	The New Customer Record You need more than just transaction data if you want to take action.
CRM December 2009 Christopher Musico	How Many Clicks Does It Take? Forget all the bells and whistles -- usability reigns supreme among CRM users.
CRM December 2009 Jessica Tsai	Video, At Your Service A contest turns the customer service center into a film location.
CRM December 2009 Jessica Tsai	Required Reading: Think Again. And Again. Customers aren't unreasonable, says author William Cusick, they just make decisions without necessarily being able to articulate why.
CRM December 2009 Christopher Musico	Re:Tooling -- Sales Compensation Management: Always Be Selling Streamline and automate how sales professionals are compensated so they can focus on what they do best: selling.
Entrepreneur January 2010	Jargon The new lingo you need to communicate in our ever-changing business world.
Entrepreneur January 2010 Jennifer Wang	Hey, We Saw That Should I monitor my employees' e-mail?
Financial Advisor December 2009 Bill Bachrach	Making The Play Life and business are like a football coach. The plays are called and it's your job to execute. Are you ready?
Advisor Today January 2010 Mel Schlesinger	The True Path to Sales Success Closing a sale requires that you focus not on your prospect's needs, problems or pain, but on what he wants.
CRM January 2010 Jessica Tsai	Required Reading: Innovation by Design, Part 2 A continuation of the conversation with Roberto Verganti about his book "Design-Driven Innovation."
Investment Advisor January 2010 Angela Herbers	How a Firm Works Best What to do on your staff retreat.
Financial Planning January 1, 2010 Paul Menchaca	Plains Vision Surrounded by nothing but miles of farmland are the offices of Cambridge Investment Research, a pioneer of the hybrid advisory model.
Financial Planning January 1, 2010 Glenn G. Kautt	Seeing What's Next In my last few columns, I discussed what my firm is doing to prevent future financial damage akin to what our clients saw during the recent market implosion.
Investment Advisor January 2010 Robert F. Keane	Cover Story: Reinvention Time Hanson McClain, named after its founding partners thinks it has figured out how to serve clients with lower asset levels.
Investment Advisor January 2010 Mark Tibergien	Formulas for Success: Ten Things to Do Now Each year I identify 10 Big Things that advisors should consider as they develop their long- and short-range assumptions for strategic planning purposes.
Insurance & Technology December 15, 2009 Anthony O'Donnell	Challenging Climate Forces Insurers to Break New Ground If there is a positive to the challenges faced by the insurance industry in 2009, it's that new technology approaches have enjoyed some validation. Members of I&T's Reader Advisory Board offer insight into their organizations' IT strategies for 2010.
Bank Director 4th Quarter 2009 Jack Milligan	For BofA, a Year of Living Dangerously While some might resent it, strong CEOs sometimes need strong boards to protect them from themselves.
Bank Director 4th Quarter 2009 John R. Engen	Navigating Compensation Risk Reform and regulation are changing the executive pay landscape and directors are finding the once-solid concept of pay for performance beginning to crack under pressure.
Bank Director 4th Quarter 2009 Jamie Reeves	Evaluating Your D&O Protection The first step the board must take in steeling itself against liability is undergoing a thorough review of its insurance carrier. This interview offers tips on questions the board should be asking before the going gets tough.
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