Recruiting & Personnel

Magazine articles on recruiting and retaining employees, benefit plans, and compensation.

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CRM November 15, 2004 Jason Compton	How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience.
InternetNews November 29, 2004 Roy Mark	H-1B Visa Expansion Draws Praise High tech interests scored a late victory in Congress when the lame duck legislature increased the 2005 H-1B visa ceiling by 20,000 foreign workers. The visas are limited to workers with graduate degrees from U.S. universities.
BusinessWeek December 6, 2004 Laura D'Andrea Tyson	Offshoring: The Pros And Cons For Europe Faced with stiff American competition, more European companies, especially British ones, are starting to offshore services. Wage insurance for workers displaced by offshoring can help ease the transition.
BusinessWeek December 6, 2004 Jennifer Merritt	For 2005 Grads, Job Offers Are Rolling In After three slack years, employers across a range of industries have headed back to campus
The Motley Fool November 23, 2004 Jim Schoettler	The Billion-Dollar Secret As the debate rages over whether or not companies should expense stock options, we take a look at some basic questions: Why should stock options be expensed?... What does it mean for the investor?... etc.
Entrepreneur December 2004 Jacquelyn Lynn	Live Long and Prosper One of the hottest life insurance products on the market right now is Return of Premium. If you insure your key employees or buy-sell agreements, you might want to consider this option.
Entrepreneur December 2004 Mark Henricks	Working It Good news for entrepreneurs who need help but aren't ready to hire full-time employees: The number of people working part time is going up.
Entrepreneur December 2004 Kimberly L. McCall	Remote Control Allowing sales reps to work off-site definitely has its perks, but before you try it, be sure telecommuting makes sense for your business.
Entrepreneur December 2004 Chris Penttila	By Degrees You can show highly educated employees the corporate ropes, but you'd better do it step by step.
BusinessWeek November 29, 2004 Aaron Bernstein	Minimum Wage: The States Get It Since Congress won't raise hourly pay, local lawmakers are taking the lead.
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