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HBS Working Knowledge July 7, 2003 Bronwyn Fryer |
Happy Tales: The CEO as Storyteller If you want to motivate your employees, tell them a story, but not just any story. A Harvard Business Review conversation with screenwriting coach Robert McKee.  |
HBS Working Knowledge June 30, 2003 Theodore Kinni |
Loosen Up Your Communication Style If leaders want to connect with all of their staff, they need to combine three styles of effective communication: emotional, factual, and symbolic. Here's how to leverage all three.  |
CFO July 1, 2003 Ronald Fink |
Pigging Out? Special retirement plans for top executives are becoming a target for other stakeholders.  |
CRM July 1, 2003 Ginger Conlon |
Required Reading Matt McConnell, founder and cochairman of Knowlagent and author of Customer Service at a Crossroads, offers some strategies for improving contact center agent performance.  |
Inc. July 1, 2003 Bobbie Gossage |
The Activist Ingredient To avoid employee burnout while maintaining growth, Paul Osterman of the Sloan School of Management at MIT suggests you take a lesson from grassroots political groups.  |
CIO July 1, 2003 Tom Davenport |
Withering Heights - The New Work Order We thought companies would want to single out their "high end" knowledge workers for special treatment. We were wrong.  |
Entrepreneur July 2003 Stephen Barlas |
Clocking In For low-wage workers, overtime may get more lucrative.  |
Entrepreneur July 2003 Jacquelyn Lynn |
Get With the Program! Save money with a new approach to managing disability benefits.  |
Entrepreneur July 2003 Chris Penttila |
Can You Manage? Should the office hotshot be your next manager? Only if he or she really has the right stuff.  |
IndustryWeek July 1, 2003 Tonya Vinas |
A Place At The Table Women, while still relatively rare in executive ranks, are becoming an increasingly strategic asset for global manufacturing companies. Some companies excel at attracting and keeping them, but slow-to-change attitudes mean many companies are losing out.  |
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