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CRM October 2004 Jim Dickie |
What We're Not Putting Into CRM Systems As part of this study companies were asked to assess the information needs of their sales teams: What do they really need access to to sell effectively?  |
CRM October 2004 Jason Compton |
How to...Manage Customer Expectations Making the sale is paramount, but no customer relationship will stand the test of time unless it is built on a sustainable cycle of give-and-take, with clearly defined roles for each party.  |
InsideFlyer October 2004 |
Study: Why Loyal Customers Leave When consumers leave a loyalty/rewards program, most cite the length of time it takes to build up points as the primary reason.  |
CRM September 24, 2004 Joshua Weinberger |
Market Watch: Database Marketers Mine for Perfect Customer Segmentation Database marketing has quickly become integral to many organizations' CRM operations.  |
CRM September 24, 2004 Jason Compton |
Vertical Focus: Healthcare Organizations Turn to CRM to Cure Their Ailing Customer Strategies The industry feels the same pressure as other markets do to do more with less.  |
CRM September 23, 2004 |
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers.  |
CRM September 17, 2004 |
Eversheds' Partners Buy In Solicitors on the client-service team of U.K. law firm Eversheds commit to CRM, says Marketing Project Manager Sadie Baron.  |
The Motley Fool September 30, 2004 Seth Jayson |
Wal-Mart of the Gods A controversial project near a Mexican archeological site yields bad P.R. for Wal-Mart. Investors need to keep an eye on public perceptions as the chain becomes ever more prominent around the globe.  |
The Motley Fool September 29, 2004 Phil Wohl |
Bassett Uses Elway To Drive Sales The furniture manufacturer looks to a legendary quarterback and refocuses on a direct retail concept.  |
The Motley Fool September 29, 2004 Alyce Lomax |
TiVo's Cruisin' Though the company's deal with Royal Caribbean is a pilot program, it highlights a necessary evolution in TV advertising: the need for interactivity and a more customizable TV viewing experience.  |
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