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Fast Company February 2004 Danielle Sacks |
Getting to "Very Satisfied" Two consultants offer tips to go beyond taking customers' money.  |
BusinessWeek February 9, 2004 John Carey |
Drug Ads Need Stronger Medicine New FDA guidelines may not go far enough in making sure pharmaceutical ads are used appropriately.  |
CRM February 2, 2004 David Myron |
FCC Hits Hard With DNC Fine The fine show the FCC's commitment to helping disgruntled consumers.  |
CRM February 2004 Lisa Picarille |
Mobile CRM Helps Smith & Nephew Reps Customized applications allow sales reps to have all the resources, technical knowledge, and credibility of their product development department.  |
InternetNews January 28, 2004 Jim Wagner |
Salesforce.com, Nextel Blast CRM into the Air If most field sales folks use wireless e-mail devices, why not add CRM on their hip?  |
| Knowledge@Wharton |
Smoking or Spending Too Much? Don't Count on Remedy Marketers to Help A new research paper by three marketing professors says that remedies -- defined here as products or services that offer solutions to consumer problems -- may be part of the problem.  |
InternetNews January 26, 2004 Janis Mara |
AOL, CBS Team For Vintage Super Bowl Ads Cross-media promo amplifies message on both channels.  |
The Motley Fool January 26, 2004 Dave Marino-Nachison |
Wal-Mart Fights Back The retailer's fight to defend its name is a microcosm of today's media environment.  |
BusinessWeek February 2, 2004 Ronald Grover |
Can Madison Ave. Make Zap-Proof Ads? It's blurring the lines between promotion and programming as digital video recorders gain ground.  |
InternetNews January 23, 2004 Rebecca Lieb |
Pepsi Stars RIAA-Sued Teens In Super Bowl Ad Pepsi's cheeky campaign rides some hot trends (and foots a few legal bills).  |
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