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CRM February 2003 Jason Flynn |
Advice From the Trenches: How to Increase Upsell Revenue HSN's upsell success has earned the company more than just a few extra bucks, increasing revenues from $9 million to $70 million in the past three years.  |
CRM February 2003 Jason Flynn |
CRM in Action: Integrating e-CRM and SFA In discovering how truly global its customer base is, Le Meridien has been able to network customer accounts on a worldwide basis. Additionally, the company believes that all the customer information it has gathered allows it to serve customers more effectively.  |
Inc. March 1, 2003 Leslie Brokaw |
Marketing: Living Up and Down the Dial As more companies pump up the volume of their radio advertising, here are 10 tips for making the most of your airtime.  |
Entrepreneur March 2003 Kimberly L. McCall |
You're Dismissed Face it -- as a manager of sales reps or other employees, part of your job is relieving others of theirs. So when and how do you do it right?  |
Fast Company March 2003 Charles Fishman |
Which Price is Right? An urgent question: How can we increase profits if we can't raise prices? The answer demands revolutionary thinking -- insights about strategy and human behavior, turbocharged with software, mathematics, and rapid experimentation. Are you ready to master the new era of pricing?  |
Fast Company March 2003 Scott Kirsner |
Would You Like a Mortgage With Your Mocha? Who says banking has to be dull? Not the executives at ING Direct, who are banking on powerful technology and clever marketing to make a radical change in an industry that needs it. In less than three years, they've attracted more than a million customers. And they serve a pretty mean cappuccino.  |
CIO February 1, 2003 Elana Varon |
Best in Class By licensing its database research service to business schools worldwide, the Wharton School brand earns high marks.  |
Inc. January 2, 2003 |
Solo Sales Scott Rosen fired his entire sales force in an effort to save his company. Was it a smart move? Here Inc 500 CEOs and sales experts share their thoughts on his strategy.  |
Inc. February 1, 2003 Adam Hanft |
Grist: Leno Brands Versus Letterman Brands Like late-night TV hosts, brands today fall into one of two categories: iconic or ironic.  |
Entrepreneur February 2003 Kimberly L. McCall |
Hot for Cold Calls It's a red-hot marketing tool. But how do you get reps to warm up to picking up the phone?  |
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