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The Motley Fool
January 6, 2005
Tim Beyers |
Rethinking Legacy Airlines Delta cuts premium fares by as much as 50%. Can any of this lead to profits for investors?   |
Reason
January 2005
Matt Welch |
Fly the Frugal Skies How low-cost airlines have transformed Europe---and what it means for America. |
The Motley Fool
January 3, 2005
W.D. Crotty |
America's Best Airline? Hawaiian Airlines is putting up impressive numbers, including some that really matter to travelers. |
The Motley Fool
January 3, 2005
Brian Gorman |
Delta's Cheap Shot Delta Air Lines has proven itself a scrappy major carrier; 2005 may be the year of its turnaround. |
CRM
December 20, 2004
Jason Compton |
Capturing Loyalty in Business Travel A new study examines customers' selection criteria between travel suppliers. |
CRM
December 20, 2004
Ginger Conlon |
CRM delivers for FedEx To keep the organization flat FedEx is using a three-pronged approach to service: precall intelligence; interaction history; and integration (e.g., customer information integrated with package tracking). |
CRM
December 13, 2004
Chris Selland |
Will CRM Put You Out of Business? Take a lesson from the airlines in how not to use CRM technologies. Those "CRM" efforts were definitely not aimed at enhancing customer relationships; rather, they were an attempt to extract every last dollar from customers who didn't have a choice. |
InsideFlyer
January 2005 |
The Crystal Ball: Picks and Predictions for the Year Ahead Take a peek at some prognostications for the friendly skies in 2005: We're talking program consolidations, more member power and other intriguing developments. |
The Motley Fool
December 31, 2004
Tim Beyers |
Turbulence Ahead for United The Pension Benefit Guaranty Corp. files to take over pensions for United's pilots. Sound good? Not so fast. |
The Motley Fool
December 30, 2004
W.D. Crotty |
Please Work for Free! US Airways is asking employees to work pro bono to help with baggage problems. Investors in the "winners," like Southwest Airlines and Jet Blue are not faring well either. |
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