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InsideFlyer
April 2003 |
After the Flood (How United and US Airways Are Recovering From Frequent Flyer Disaster) As if frequent travelers haven't been hammered enough this past year with waves of program changes, dwindling benefits and skyrocketing awards, now they're confronting another potentially devastating blow -- the bankruptcy of their preferred airlines.   |
CRM
March 2003
Lisa Picarille |
Hot Projects: Travel & Hospitality How travel firms like Expedia.com, Thomas Cook AG, and Meridien are handling their technology projects |
InsideFlyer
March 2003 |
The Militancy of Miles Show me the miles ... or else? Members are increasingly demanding of their programs. Some even engage in "guerilla" tactics to get what they want. We take a look at this growing trend, and ask why. |
InsideFlyer
March 2003 |
Brancatelli Simplify, simplify, simplify. Joe thinks the Big Six are a study in needless complexity, while Southwest, AirTran and JetBlue are thriving because they're so darn easy to figure out. |
CRM
February 2003
Erika Rasmusson |
FedEx: An Overnight Call Center Success Story Providing customers a single point of access has delivered a truckload of rewards. |
Inc.
March 1, 2003
Kate O'Sullivan |
Business for Sale: You Haul By joining a national network, a buyer could unbox growth at this moving company. |
CIO
February 15, 2003
Stephanie Overby |
The Incredible Lateness of Delta Delta Air Lines is undertaking a billion-dollar upgrade aimed at making the technology laggard an industry leader. But will unstable economic and travel environments stand in its way? |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
CIO
February 1, 2003
Richard Pastore |
Cruise Control This freight delivery company's leaders took four years to get a new expert system right. Now they're watching as the benefits roll in. |
Knowledge@Wharton
January 29, 2003 |
The Outlook for Oil: What Lies Ahead? Surging oil prices are squeezing U.S. corporate profits, contributing to bankruptcies and forcing some companies out of business altogether. With the threat of war in Iraq and a drastic cut in supply from strike-bound Venezuela, companies are braced for further increases soon. |
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