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CRM October 23, 2015 Oren Smilansky |
IBM Launches Universal Behavior Exchange for Marketers The new tool allows marketing professionals to consolidate customer data. |
Fast Company Pavithra Mohan |
Activision To Buy Candy Crush Creator For $5.9 Billion Activision Blizzard, the company behind video games like Call of Duty and World of Warcraft, just inked a deal to acquire King Digital Entertainment, the maker of wildly popular mobile game Candy Crush Saga. |
CRM November 2015 Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM November 2015 Oren Smilansky |
Third-Party Power: The Rise of the B2B App Store How software development partners are shaping the future of CRM |
CRM November 2015 Leonard Klie |
On the Scene: At Dreamforce 2015, Salesforce.com Strengthens Ties with Microsoft The two software giants plan to deliver even deeper integrations in 2016 |
CRM November 2015 Leonard Klie |
Kaybus Puts Knowledge at PlusOne's Fingertips The contact center operator's agents benefit from up-to-date info |
CRM November 2015 Maria Minsker |
LuckyFish Hooks "Hi-Def" Customer Segments with Optimove Facebook Audience micro-segments let the gaming company boost retention rates. |
CRM November 2015 Oren Smilansky |
Vern Fonk Drives Sales Success with Conversica's AI The Seattle-based insurance firm converts more Internet leads with an automated email solution |
Fast Company Neal Ungerleider |
Google Launches Meetup App Called Who's Down Who's Down, released this weekend, shows users which of their friends are available for in-person activities. |
Fast Company Pavithra Mohan |
Google Hit With Worker Lawsuit A week after Amazon's delivery workers brought charges against the company, Google is facing a similar class action lawsuit filed by a driver for its same-day delivery service, Google Express. |
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