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CRM July 16, 2015 |
Totango Launches Early Warning System with SuccessPlays and Account Scorecards The Totango Early Warning System provides automated business process capabilities and dynamic account benchmarking. |
CRM July 16, 2015 |
DataSift Releases VEDO Intent for Social Media Data Extraction VEDO Intent uses machine learning to access and derive insight from social media. |
CRM July 16, 2015 |
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers The integration allows lawyers to text clients with case updates. |
CRM July 15, 2015 Oren Smilansky |
TeamSupport Spruces Up Screen Recording for Customer Support With TeamSupport's new functionality, service agents can embed videos into customer support tickets that link with CRM. |
CRM July 14, 2015 Oren Smilansky |
8x8 Releases Latest Version of Virtual Contact Center The updates aim to improve contact center workflow and drive customer loyalty. |
Fast Company Neal Ungerleider |
Google Rethinking User Profiles, Logins In the coming months, a Google Account will be all you'll need to share content, communicate with contacts, create a YouTube channel, and more, all across Google. |
CRM July 14, 2015 |
Wix Integrates ShoutOut with Facebook Advertising The integration helps companies launch and mange Facebook advertising campaigns by automatically repurposing content from Wix's newsletter product. |
CRM July 13, 2015 Leonard Klie |
Groupe Acticall to Acquire Sitel French firm acquires the U.S. contact center outsourcing firm. |
Fast Company Pavithra Mohan |
App Used 23andMe's DNA Database To Block People From Sites Based On Race And Gender Personal genetics company 23andMe discovered that a programmer had used its open API to create a screening mechanism for websites -- which could effectively block people by race, sex, and ancestry. |
Fast Company Pavithra Mohan |
Al Franken To Feds: Investigate Apple Music On Wednesday, Franken wrote to the Federal Trade Commission and Justice Department, requesting that they look into whether Apple inflates prices and undercuts the competition. |
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