Software

Magazine articles on computer software.

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Fast Company David Lumb	Google, Make Me Another: Cocktail Recipes Now Appear At Top Of Search Results Google produces these cocktail recipes from its smorgasbord of data -- which means that somewhere on the Internet, a cocktail nerd is screaming.
Fast Company David Lumb	The New Google Contacts Fixes Its Most Annoying Flaw The new version streamlines how contacts are combined with duplicates and updated with new information.
CRM February 20, 2015 Leonard Klie	Appinions Launches Attention Analytics on Oracle Marketing AppCloud The application enables content marketers to take a data-driven approach.
CRM March 2015	The 2015 CRM Service Awards: Service Leaders We honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact.
CRM March 2015	The 2015 CRM Service Leaders: Customer Case Management Customer case management remained "core to support operations" in 2014, according to John Ragsdale, president of technology and research for the Technology Services Industry Association
CRM March 2015 Leonard Klie	The 2015 CRM Service Leaders: Contact Center Infrastructure For starters, many companies operating multiple contact centers are looking to centralize their infrastructures around single Internet-based communications and collaboration platforms, according to research firm Gartner.
CRM March 2015 Leonard Klie	The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well.
CRM March 2015 Maria Minsker	The 2015 CRM Service Leaders: Web Support The past year has been a busy one for vendors in the Web support market.
CRM March 2015 Oren Smilansky	The 2015 CRM Service Leaders: Workforce Optimization Growth for contact center workforce optimization carried on throughout 2014, though to a lesser extent than it had the previous year.
CRM March 2015 Maria Minsker	The 2015 CRM Service Leaders: Contact Center Search Of the billions of customer service calls that remain unresolved every year, many are the result of companies choosing the wrong contact center search solutions for their needs, analysts agree.
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