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CRM
February 6, 2015
Don MacLennan |
Defining Customer Success in the Era of Big Data The SaaS model shifts its focus from shelfware to success.   |
Fast Company
Tyler Hayes |
In Lieu Of Royalties, Music Apps Are Feeding Starving Musicians With Data More and more streaming music services aren't just serving consumers audio, they're also becoming data companies serving up information to artists and rights holders. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
CRM
January 23, 2015
Leonard Klie |
Clari Offers Free Sales Pipeline Stress Test With a five-minute setup, sales execs can see at-risk deals to drive immediate action. |
Fast Company
Max Chafkin |
This Prosthetics Startup Shows How Software is Eating the World At Y Combinator there are more than a dozen startups developing sophisticated hardware products, biotech technologies, and even medical devices. |
CRM
January 22, 2015 |
8x8 Unifies Telephony, UC, and Contact Center Users with Single Sign-on and Shared Presence A common cloud communications platform tightly integrates 8x8 Virtual Office and Virtual Contact Center users. |
CRM
January 22, 2015 |
EtailInsights Releases Technology Spy EtailInsights' Technology Spy providers e-commerce sales and marketing teams with inside knowledge of prospects. |
Fast Company
Tina Amirtha |
Google's Secret Weapon In The Battle For The Internet Of Things: Academia Google Research, Google's portal to the academic world, is building up an innovation and research program dedicated to the nascent collection of products and technologies collectively known as the Internet of Things. |
CRM
February 2015
Leonard Klie |
Canon Connects with Fans via Lithium's Social Solutions The social community platform has become an effective customer service tool. |
CRM
February 2015
Maria Minsker |
Trupanion's Tailored Marketing Keeps Pet Owners Engaged Microsoft Dynamics CRM solution boosts email effectiveness and retention for the first North American pet insurance provider. |
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